Liability Major Case Unit Manager

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Liability Major Case Unit Manager that can do a 3-day hybrid schedule onsite in one of our offices, but would consider remote for the right candidate. The ideal candidate will possess the following skill set.

Summary Statement

Leads senior technical claim professionals ensuring execution of service model, production standards and superior outcomes. Promotes the success of the organization through development and advancement of relationships with agencies, policyholders and employees.

Essential Tasks/Major Duties

• Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
• Manage the handling of high severity, specialized, complex and unique liability claims.
• Ensure timely referral and communication to senior leadership of claims meeting certain criteria.
• Collaborate proactively with agents, policyholders and internal stakeholders on major case unit files.
• Continuously coach and develop direct reports to conduct thorough investigations, assess coverage and liability, and build strong internal and external relationships. Guide team in pursuing risk transfer, creating action plans, preparing large‑loss reporting, identifying early resolution opportunities, and maintaining accurate, timely loss reserves throughout the claim lifecycle reflecting probable ultimate exposure.
• Evaluate and monitor staffing levels to maintain appropriate service and claims handling standards.
• Ensure plans of action are proactively developed and executed to conclude claims pursuant to guidelines and delegated authority.
• Identify and implement loss cost and ALAE management programs designed to deliver quality claims outcomes.
• Ensure proper reserves are established and maintained to accurately reflect financial exposure.
• Utilize file audits, periodic file reviews, extensive litigation management and available resources to identify trends and developmental opportunities. Monitor and ensure that claims are adjudicated in accordance with Amerisure claims and litigation management guidelines and quality standards through claims quality assurance programs, including tracking compliance with internal control assessment requirements.
• Develop and implement strategies and initiatives to improve file quality, expense management, investigations, subrogation, structured settlements, and litigation management.
• Ensure financial internal controls are adequately designed and monitored to minimize the risk of fraud and material misstatement in the financial statements.
• Create and implement efficient and effective claims and reinsurance processes and guidelines for complex and potentially high severity liability claims.
• Promote and employ create resolution strategies for complex files using appropriate resources.
• Analyze and interpret key performance indicators and other key metrics to identify claim trends and opportunities for improvement to meet department objectives and improve claim operations and/or results.
  
  
  

Knowledge, Skills & Abilities

• Bachelor’s degree or equivalent years of experience.
• 7 years commercial claims experience including 5 years of high complexity/high severity claims handling.
• 2 years of claims managerial experience.
• Extensive knowledge of current tort, contract, and coverage laws in multiple jurisdictions. Claims handling experience with TX, FL, SC, GA, and AZ, preferred.
• Expert coverage analysis, liability analysis and litigation management skills.
• Industry accreditation (AIC, SCLA) preferred
• Ability to obtain appropriate state licensing as required.
• Intermediate proficiency with Microsoft Office Suite.
• Possesses a thorough understanding of general liability, employer liability and commercial auto.
• Ability to think strategically with supporting analytical and problem-solving skills, including the ability to deal with ambiguity.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Ability to travel overnight up to 20%.
  
  
  

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.