What are the responsibilities and job description for the Slot Supervisor position at Ameristar Casino Resort Spa St. Charles?
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests’ needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests’ needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists.
- Adhere to all department and property policies, procedures, and internal controls
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.
- Coach, monitor, and develop team members for improved performance
- Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals
- Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests’ needs at all times
- Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
- Verify, process, and authorize jackpot payouts
- Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor
- General monitoring of job performance of Slot Service Specialists
- Consistently monitor and manage the departments’ labor and payroll standards.
- Assist Guests with general questions concerning the Casino
- Respond to change lights on slot machines and assist customers needing change or other assistance
- Other various duties as assigned by the Casino Operations Assistant Shift Manager
- High school diploma or equivalent
- One-year slot experience or prior slot experience
- Excellent communication and guest service skills for both internal and external guests.
- Ability to count money and make change.
- Basic computer, math, reading, and writing skills.
- Supervisory skills, preferred but not required.
- General knowledge of Microsoft Word, Excel, and Outlook is a plus.
- Always conduct oneself in a manner that reflects a positive and professional image
- Ability to establish rapport with other team members throughout the casino
- Maintain a positive attitude at all times
- Be able to work in a fast paced 24/7 environment.
- Must be available to work some nights, weekends and holidays.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.