Front Office Manager

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Adhere to guest service requirement and to the hotel’s 4 Diamond standards. Promote positive public/team member relations at all times.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Coach, monitor, and develop team members for improved performance.
• Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
• Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles.
• Hire, train, and supervisor front desk/office assistant managers, and other hotel positions.
• Maintain expected levels of service and cleanliness in rooms-divisions.
• Remain abreast of industry trends and design programs to encourage high level of team member performance.
• Maintain and update hotel systems and procedures to maintain the highest performance levels.
• Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.
• Evaluate department assistant managers and leads annually.
• Provide key communication link between critical departments i.e. Marketing, Food & Beverage, and Gaming.
• Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
• Directs workers engage in preparing promotional correspondence with travel bureaus, business, and social groups.
• Confers with department heads to discuss and formulate plans for soliciting business.
• Oversees budgetary process for respective departments. Prepare detailed financial reports and ensure adherence to established budgets. Assist in preparing and investigating/resolving discrepancies in operating budgets
• Oversees development and administration of sales programs/packages.
  
  

Qualifications

• High School Diploma or GED equivalent.
• College graduate preferred in Business Administration, Hospitality Management or related field.
• Three to five years’ experience in hotel management or equivalent work experience.
• Thorough knowledge of hotel rooms division departments.
• Knowledge and experience in management.
• Must have good organizational skills.
• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Possession of, and ability to obtain and maintain a valid gaming license within assigned state of employment and other jurisdictions
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 21 years of age
  
  

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.