Hotel Housekeeping Supervisor

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures guest service standards are followed by all team members and addresses issues as they arise.
• Ensures that guest rooms are well maintained and in proper repair.
• Assists with inventory items, such as linen and supplies, and ensure they are tracked and accounted for daily.
• Assists with special requests from the Front Desk.
• Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.
• Reports all maintenance problems and assures protection of all hotel property for possible damage.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Protects and preserves the assets of the company.
• Maintains strict confidentiality in all departmental and company matters.
  
  

BRING US YOUR BEST.

• High school diploma or GED required; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to perform the physical job duties of all Housekeeping team members.
• Must be able to operate all Hotel Housekeeping equipment, including, but not limited to: vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
• Must be well organized and have strong communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to write reports and business correspondence.
• Knowledge of all safety and health standards set by OSHA and local Health Department.
• Must be able to utilize Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Supervisory Responsibilities
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting pay $16 an hour, based on experience