What are the responsibilities and job description for the Spa Attendant (Full Time) position at Ameristar Black Hawk Casino Resort Spa?
Introduction
...Overview
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
Position is open until filled
Ameristar Casino Resort Spa offers Team Members:
Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)
- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
- Discounted Casino bus tickets
- Discounted RTD EcoPass
- Hot meal served by the Leadership Team once a month
- 20% discount for Starbucks, Ara Spa, and all food outlets
- 100% Colorado Gaming License reimbursement after 90 days of employment
- Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
- Education reimbursement program and Annual Scholarship Program
- Career development opportunities
As a Spa Attendant, you are responsible for providing superior service to both the internal and external customer. The Spa Attendant is also responsible for assisting guests in the relaxation areas, maintaining spa standards and cleanliness, and scheduling spa appointments.
Responsibilities
- Guest Experience:
- Greet and escort guests: provide locker room orientation and amenity overview.
- Exceptional attention to detail, organization, and cleanliness.
- Friendly polishes communication: discretion and guest privacy.
- Anticipate need of the guest and offer proactive service.
- Maintain a quiet, gracious presence, resolve minor issues and escalate when needed.
- Amenity Setup & Presentation:
- Prepare and refresh hydro/ thermal areas and relaxation lounge.
- Set up water stations, coffee/ tea bar service, and light snacks.
- Ensure 30-minute cleaning and disinfection schedules.
- Test and record hydro/ thermal water chemistry; report variances immediately.
- Test and ensure Dry Sauna & Steam rooms are at standard temperature, following state health regulations.
- Follow all health codes, OSHA standards, and PPE protocols.
- Operations & Inventory:
- Open/ close the spa following SOP checklists and standards.
- Monitor par levels and restock linens, beverages, and amenities.
- Report maintenance issues promptly to spa manager and document in log.
- Team support:
- Coordinate with Front Desk, Providers, and Housekeeping.
- Assist guest movement between areas to protect quiet zones.
- Unpack, and stock BOH inventory/guest items.
- Ability to lift a minimum of 30 lbs.
- Comfortable working in humid, warm, and low-light environments.
- Responsible for knowing all new policies and procedures in the Spa.
- Adhere to all policies and procedures for the Spa.
- Any other duty assigned to enhance the spa.
Requirements
- Strong problem solving, decision making and consulting skills.
- Superior customer service skills.
- Strong written and verbal communication skills.
- Fully competent in Microsoft Office.
- Ability to review and comprehend all necessary documentation.
- Ability to inspect and maintain areas for which responsible.
- Ability to use the equipment associated with the position, including, but not limited to, exercise equipment, tanning beds, spa facilities and cash register.
- Ability to effectively and efficiently move around work area.
- This position is physical in nature and requires the ability to maneuver in order to assist guests in the proper use of equipment and to perform other job duties.
- Ability to lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies.
- This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds, and noise.
- Current CPR/ AED certification preferred.
- Ability to sustain a high level of confidentiality, professionalism, and integrity.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
- Highly organized and detail oriented.
- One (1) year of prior hospitality, luxury retail, fitness club, or spa experience.
Salary : $350