What are the responsibilities and job description for the Account Manager / Client Concierge position at AmeriServe: Commercial Kitchen and HVAC/R Solutions?
Client Concierge/Account Manager
We are seeking a highly motivated and client-focused Account Manager to join our team at Ameriserve. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.
This is a great opportunity for a career-minded individual, who thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.
Duties and Responsibilities:
We are seeking a highly motivated and client-focused Account Manager to join our team at Ameriserve. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.
This is a great opportunity for a career-minded individual, who thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.
Duties and Responsibilities:
- Maintain client retention of 98% through proactive relationship management and exceptional customer service.
- Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
- Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
- Ensure all client records are complete, accurate, and updated with the most current information.
- Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
- Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
- Confidently host and lead meetings with clients both virtually and in person.
- Exceptional problem-solving skills with the ability to resolve challenges effectively.
- Strong listening and critical thinking skills to understand client needs and propose solutions.
- Ability to perform under pressure while maintaining a professional, client-first approach.
- Excellent presentation skills with the confidence to present to executive-level stakeholders.
- Strong organizational skills with a focus on detail, accuracy, and follow-through.
- Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
- Self-driven and able to work independently without micromanagement.
- Minimum of 2 years of experience in account management, customer service, or a related role.
- Familiarity with multi-division service-based operations is a plus.
- Strong command of English, both verbal and written.
- Proficient in Microsoft Office Suite and general computer navigation.
- Salary rate based on experience and company growth potential
- Training & Development Programs
- Company paid life insurance
- Dental, Vision, and 401K plan
- Vacation
- Paid holidays