What are the responsibilities and job description for the AVP Retail Sales & Service Manager position at AmeriServ Financial Bank?
Main Office Location: Windber
Summary Objective
Manage the assigned office in your market to ensure full compliance with banking laws and regulations, internal policies & procedures, and sound banking practices. This position is responsible for the administration and efficient daily operation of full-service branch office(s), including operations, sales, customer service, security, and safety in accordance with the Bank's objectives.
Essential Functions
l. Provides leadership, training, and supervision. Delegates day-to-day operations to branch personnel at branch office(s).
Supervisory Responsibility
This position requires supervision of employees.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The employee is frequently required to: l) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing — perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. 4) Specific vision abilities required by this job include viewing a computer monitor; extensive reading along with travel as required.
Sedentary work may require occasionally lifting of up to ten pounds and/or move up to twenty-five pounds. This work involves sitting most of the time with walking and sitting.
Travel
Some travel is required for this position for outside sales calling efforts, trainings and/or meetings.
Competencies
l. Communication Proficiency
A bachelor's degree in Business Administration or similar or a minimum of five (5) years of experience in branch operations and sales along with proven supervisory/management experience, is required.
Summary Objective
Manage the assigned office in your market to ensure full compliance with banking laws and regulations, internal policies & procedures, and sound banking practices. This position is responsible for the administration and efficient daily operation of full-service branch office(s), including operations, sales, customer service, security, and safety in accordance with the Bank's objectives.
Essential Functions
l. Provides leadership, training, and supervision. Delegates day-to-day operations to branch personnel at branch office(s).
- Motivate the branch staff to provide a superior level of customer service and promote the service culture through coaching, guidance, and staff motivation. Provide consistent feedback to staff through performance appraisals and informal group huddles and/or individual meetings.
- Explain bank's programs, policies, and objectives using well-developed communication skills to both internal and external customers.
- Develop new deposit and loan business. Coordinate and supervise the sales efforts of internal staff to ensure maximum cross-sales penetration. Motivate the branch staff to work together to achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships for efforts to achieve all monthly/quarterly goals.
- Responsible for dealing with internal auditors, inspections, and compliance. Ensure that all day-to-day operations are conducted in a manner to guarantee acceptable audit results.
- Monitor the compliance of the branch audits and identify training needs.
- Assist in the administration of all Teller operations, policies, and procedures for the Bank to ensure uniformity of branch Teller procedures in the office(s).
- Ensure that the Branch staff works cohesively with other personnel including, but not limited to, Relationship
- Develop new business by coordinating outside calling efforts individually and/or jointly with business partners on a weekly basis.
- Coordinate follow-through on all business sold from inside sales efforts to ensure customer satisfaction, and a thorough understanding of the financial products purchased.
- Exercise personnel leadership concerning recruitment, recognition, scheduling, coaching, training, evaluations, and adherence to the bank's collective bargaining agreement.
- Participates in community organizations to increase the Bank's visibility and to enhance new and existing business opportunities.
Supervisory Responsibility
This position requires supervision of employees.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The employee is frequently required to: l) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing — perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. 4) Specific vision abilities required by this job include viewing a computer monitor; extensive reading along with travel as required.
Sedentary work may require occasionally lifting of up to ten pounds and/or move up to twenty-five pounds. This work involves sitting most of the time with walking and sitting.
Travel
Some travel is required for this position for outside sales calling efforts, trainings and/or meetings.
Competencies
l. Communication Proficiency
- Supervisory Experience
- Comfortable with Microsoft Applications
- Deadline Oriented
- Organizational Skills
- Independent Judgement
- Ethical Conduct
A bachelor's degree in Business Administration or similar or a minimum of five (5) years of experience in branch operations and sales along with proven supervisory/management experience, is required.