What are the responsibilities and job description for the Digital ACH Payments Supervisor position at Ameris Bank and Careers?
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.
The Digital ACH Payments Supervisor will serve as a NACHA ACH subject matter expert. Supervisor will provide guidance and assistance for specific functions related to ACH. This position ensures that we maintain compliance with applicable laws/regulations and departmental procedures and job standards. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
- Serve as NACHA ACH subject matter expert.
- Process incoming and outgoing ACH originations in compliance with bank’s policies, procedures, including applicable laws and NACHA regulations.
- Assist in overseeing daily operations to ensure that all functions and task are completed.
- Provide additional training and coaching to employees.
- Responsible for researching and handling ACH escalations.
- Maintain and update departmental procedures to meet the compliance standards.
- Assist in the implementation of new products and software to gain / enhance operational efficiencies.
- Monitor and report fraudulent activity.
- Ensure ACH balancing is completed in a timely manner.
- Process and Investigates Regulation E claims related to ACH transactions.
- Assist ACH Originators with processing questions.
- Provide monthly, quarterly, and annual reports for both ACH.
- Prepare required documents for annual internal and external audit exams.
- Prepare and maintain risk control documents.
- Supervisors may be required to work more than 40 hours per week in the event of high priority activities.
Required Knowledge, Skills and Competencies:
- Strong oral and written communication skills.
- Sound critical thinking, problem solving, and analytical skills.
- Detail oriented, with strong organizational skills.
- Strong time management skills and ability to handle multiple tasks simultaneously.
- Intermediate computer proficiency.
- Intermediate proficiency in Microsoft Office Suite Products.
- Able to effectively express self, using language and grammar in a professional manner, and respond to common inquiries from internal and external customers.
- Able to plan, develop and organize professional schedule to achieve goals within or ahead of established time frames.
Industry and Work Experience:
- Minimum of 5 years’ banking experience in an ACH environment required.
- Minimum of 2 years' management/leadership experience strongly preferred.
Academic:
- High school diploma or GED required.
- Bachelor’s degree or equivalent combination of education and experience preferred.
- Accredited ACH Professional (AAP) Certification provided within 1 year.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
Medical, Dental and Vision Insurance
Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan
Ameris Bank matches 50% of your first 8% of contributions to the plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
Free Interest Checking
Free Safe Deposit Box
Free Money Orders, Travelers’ Checks and Cashier Checks
Discount on Mortgage Origination Fee
Free Online Banking and Free Unlimited Online Bill Payment
Employee Banking Perks
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.