What are the responsibilities and job description for the Customer EX Specialist / Dispatcher position at AmeriPro Health?
Overview
The Emergency Medical Dispatcher is responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate resources, and providing pre-arrival instructions. This role requires strong judgment, calmness under pressure, and the ability to coordinate field units efficiently while maintaining accurate records.
Why Choose AmeriPro
At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence!
Compensation & Benefits
AmeriPro supports you and your family by offering a comprehensive and competitive health and well-being benefits program.
It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation.
#AmeriPro
0700-1900 Cali, 1800-0600 Cali
The Emergency Medical Dispatcher is responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate resources, and providing pre-arrival instructions. This role requires strong judgment, calmness under pressure, and the ability to coordinate field units efficiently while maintaining accurate records.
Why Choose AmeriPro
At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence!
Compensation & Benefits
AmeriPro supports you and your family by offering a comprehensive and competitive health and well-being benefits program.
- Competitive compensation
- Personal Time Off starting at 2 weeks and increasing with tenure
- Expansive Benefits package to include Medical, Dental, Vision, Short-term Disability, Life, Accident and Critical Illness and Hospital Indemnity
- Employer paid Basic Life and AD&D
- Employer $600 contribution to HSA with an HDHP
- 401(k) Employer Match of 50% up to first 6% of eligible compensation
- Employee Assistance Programs (EAP)
- $5,000 Tuition Reimbursement for Professional Development
- Opportunities for career Advancement
- Flexible Scheduling Options
- Answer and prioritize emergency and non-emergency calls.
- Dispatch crews and monitor their routes and status.
- Provide pre-arrival instructions and crisis intervention.
- Communicate critical details to ambulance crews.
- Operate multi-line phone and radio systems.
- Enter call data into the CAD system and maintain records.
- Verify and input insurance information accurately.
- Work flexible shifts, including nights, weekends, and holidays.
- Regularly required to use hands to type; regular hearing and speaking
- Required to sit for periods at a time
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Minimum six (6) months experience in customer service or other direct customer contact work required
- Minimum six (6) months call center experience in a fast-paced work environment required
- Must have or be able to pass the EMD program within 1 - 3 months of hire and maintain certification during employment.
- Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.
- Strong typing skills with data entry experience.
- Thorough understanding of emergency procedures, protocols, and guidelines.
- Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.
- Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.
- Strong active listening and interpersonal communication skills.
- Sound judgment, critical thinking, and decision-making abilities.
- Adaptability and flexibility to meet operational needs.
- High school diploma, GED, or equivalent qualification
It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation.
#AmeriPro
0700-1900 Cali, 1800-0600 Cali