What are the responsibilities and job description for the Client Concierge position at Ameriprise Financial?
Job Overview
We are seeking a dedicated and personable Concierge to join our team. The ideal candidate will be the first point of contact for guests providing exceptional service.
Job description
We are looking for a friendly, responsible, full-time Receptionist/Office Assistant to perform a variety of administrative and clerical tasks. Receptionist duties include but are not limited to answering phone calls, reaching out to clients, and greeting clients upon entering the office. Responsibilities include making meeting arrangements, preparing reports, maintaining appropriate filing systems. The ideal candidate should have excellent oral and written communication skills, computer experience, basic math skills, and be able to organize their work using tools such as Microsoft Word, MS Excel and office equipment. If you have previous experience as a secretary or executive administrative assistant we would like to meet you. Ultimately, a successful receptionist/administrative assistant should ensure the efficient and smooth day-to-day operation of our office. Pay is negotiable based upon experience and the candidate's job duties may evolve over time.
Responsibilities
- Preparation of regularly scheduled reports
- Organize and schedule appointments
- Prepare agendas/forms for appointments
- Conduct client appointment reminder calls and check-in calls on follow up items
- Write and distribute email, correspondence memos, letters, faxes and forms
- Answer and direct phone calls
- Help maintain client management system
- Document client contact/calls
- Track client special events and make appropriate contact per established client contact model
- Update and maintain office policies and procedures
- Maintain contact lists
- Provide general support to visitors
- Act as the point of contact for internal and external clients
Skills
- Proven experience as an administrative assistant or office admin assistant
- Knowledge of office management systems and procedures
- Working knowledge of office equipment such as printers and fax machines
- Proficiency in MS Office (MS Excel and MS Word, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Friendly, polite, and clear phone manner
- Ability to multi task
- Ability to adhere to rules and regulations as well as professional office dress code
- Ability to work well with others
- Positive attitude and sincere willingness to learn and grow
- High School degree or higher; additional qualification as an administrative assistant or secretary will be a plus
Pay: $15.00 - $20.00 per hour
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
Salary : $15 - $20