Operations Specialist

Position Summary

The Operations Specialist plays a key role in supporting financial advisors by managing day-to-day operational, administrative, and client service activities. This position helps ensure efficient office operations, timely processing of business requests, and a high-quality client experience.

By handling routine workflows and operational tasks, the Operations Specialist enables advisors to dedicate more time to business development, client acquisition, and relationship management.

Key Responsibilities

Operational Support

• Execute and monitor daily business workflows to ensure timely completion and accuracy.
• Process and track account-related requests, service transactions, and operational activities.
• Maintain accurate client records and documentation in accordance with firm policies and regulatory requirements.
• Prepare, organize, and submit required paperwork and electronic forms.
• Monitor pending items and proactively follow up to ensure timely resolution.

Client Service Support

• Support the onboarding process for prospects and new clients.
• Help deliver a professional, responsive, and positive client experience.

Advisor Support

• Manage administrative and operational tasks that support advisor productivity.
• Assist with preparation for client meetings, reviews, and presentations.
• Coordinate workflow priorities to help advisors focus on business growth and client-facing activities.
• Identify opportunities to improve operational efficiency and workflow effectiveness.

Compliance & Quality

• Adhere to applicable compliance, privacy, and regulatory requirements.
• Maintain confidentiality of client information.
• Ensure transactions and documentation meet established quality standards.
• Support audit, risk management, and record retention requirements as needed.

Qualifications

• Bachelor’s degree in business, finance, or a related field preferred, or equivalent relevant professional experience.
• Minimum of 3 years of relevant professional experience, preferably in financial services, banking, or another highly regulated environment.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving and critical-thinking abilities.

Technical Skills

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to learn and effectively utilize Ameriprise and other business technology platforms.
• Comfortable navigating multiple systems while maintaining accuracy and efficiency.
• Experience with CRM, workflow management, document management, database management, and client service systems preferred.

The Ideal Candidate

• Is highly organized and process-oriented.
• Demonstrates a strong sense of ownership and accountability.
• Enjoys helping others and providing exceptional client service.
• Works effectively both independently and as part of a team.
• Maintains professionalism and discretion when handling sensitive information.
• Is adaptable and willing to learn new processes and technologies.

Success Measures

• Timely completion of operational workflows.
• High levels of transactional accuracy and quality.
• Positive client and advisor feedback.
• Effective management of service requests and follow-up activities.
• Increased advisor capacity to focus on client acquisition and relationship-building effort

Position Type: Full-Time
Work Location: Onsite
Reports To: Practice Manager

This role is ideal for a detail-oriented professional who enjoys creating efficient processes, supporting client service excellence, and contributing to the growth of a successful advisory practice.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person

Benefits:

Salary : $45,000 - $55,000