What are the responsibilities and job description for the Manager, Onboarding & Program Execution position at Ameriprise Financial Services, LLC?
About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
A pivotal role within the Ameriprise Financial Institutions Group (AFIG), the Manager, Onboarding & Program Execution leads the end to end implementation and conversion of a financial institution’s investment program, coordinating multiple workstreams to deliver a seamless transition. This role oversees project governance, integrated planning, platform readiness, and stakeholder engagement across business, technology, operations, and compliance teams. Additionally, the Project Manager is accountable for defining, monitoring, and reporting ramp up KPIs, ensuring performance visibility, identifying improvement opportunities, and driving successful adoption and value realization throughout and after conversion.
Key Responsibilities
Program/Project Leadership
Own end‑to‑end delivery across multiple parallel workstreams (e.g., field engagement, technology, operations, compliance, reporting).
Build and manage a detailed integrated project plan, critical path, dependency map, and milestones; drive daily execution and remove blockers.
Establish governance (steering committee, workstream leads, cadence, RACI) and maintain decision logs, RAID (Risks, Assumptions, Issues, Dependencies), and change control.
Stakeholder & Communication Management
Serve as the primary point of contact between the financial institution, internal business leaders, vendors, and field partners.
Run executive-ready status reporting (health, milestones, risks, financials), facilitate leadership read‑outs, and ensure alignment on scope and outcomes.
Coordinate with Ameriprise Financial Institutions Group (AFIG) Field Vice President, AFIG Transition team leaders, Compliance/Supervision, Technology, Training, and Marketing to keep deliverables on track.
Analytics, Ramp‑Up & Value Realization
Define and track success metrics/KPIs (e.g., conversion completion, NIGO rates, time‑to-first‑trade, AUM/flows, advisor adoption, service SLAs).
Partner with analysts to monitor ramp‑up progress, identify trends/issues, and recommend corrective actions to accelerate outcomes.
Present data‑driven insights and recommendations to business leaders and the institution’s leadership.
Risk, Compliance & Quality
Proactively manage regulatory, privacy, and operational risks (especially for broker‑dealer and advisory activities); ensure control adherence and audit readiness.
Maintain documentation (plans, procedures, approvals, retrospectives) meeting internal standards and client expectations.
Ensure quality gates are met at each phase and drive continuous improvement post‑go‑live.
Required Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience).
Project management experience delivering complex, cross functional programs with proven success leading multi‑workstream implementations
Demonstrated ability to communicate with and influence senior/executive stakeholders; excellent written and verbal communication skills.
Preferred Qualifications
5–8 years of project management experience delivering complex, cross‑functional programs; at least 3 years in financial services (wealth/asset management, broker‑dealer, or RIA).
Experience implementing or converting investment programs and financial advisors
Background working with financial institutions (banks/credit unions) on investment program transitions.
PMP and/or Agile/Scrum certification (PMP, PMI‑ACP, CSM, SAFe).
Familiarity with FINRA/SEC environments, supervisory systems, books & records, suitability/Reg BI, KYC/AML considerations.
Exposure to workflow/CRM (Salesforce/CRM platforms), document/ACAT/transfer processes, and advisor licensing/registration workflows.
Proficiency with project/portfolio tools (e.g., MS Project, Smartsheet, Jira/Confluence, PowerPoint) and reporting/analytics (Excel/Power BI).
Core Competencies
Leadership & Ownership: Drives clarity, accountability, and results across teams without direct authority.
Structured Problem Solving: Frames issues, tests hypotheses, and recommends pragmatic solutions.
Planning & Execution: Builds credible timelines and hits milestones; escalates and resolves blockers quickly.
Stakeholder Management: Tailors communication to executives, SMEs, and front‑line teams; gains buy‑in.
Risk & Control Mindset: Anticipates operational and regulatory risks; implements mitigations early.
Data‑Driven: Uses metrics to measure progress, validate decisions, and course‑correct.
Key Workstream Knowledge (role interfaces with)
Technology/Platform: environment setup, integrations, entitlements, SSO, data/security.
Data Migration: mapping, conversion logic, reconciliation, defect/exception handling.
Operations/Service: account opening, transfers (ACAT/non‑ACAT), NIGO reduction, service SLAs.
Compliance/Supervision: policies, surveillance, licensing/registration touchpoints.
Advisor/Field Enablement: training, readiness, communications, marketing collateral.
Reporting/Insights: dashboards, KPI definitions, ongoing performance monitoring.
KPIs the PM Owns/Influences
Conversion completion %, AUM/flow ramp, advisor adoption/activation, time‑to‑value.
ACE Metrics: Digital engagement (Advisor and Client), Practice Mgmt tool usage (CRM)
Service Metrics: contact service usage, first‑contact resolution, NIGO rate.
Stakeholder satisfaction and post‑go‑live stability metrics.
Work Conditions & Travel
Ability to run war rooms/command centers during cutover and early stabilization (periodic extended hours).
Occasional travel for client workshops, site readiness, and go‑live support (as needed).
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per weekApplicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
Base Pay Salary
The estimated base salary for this role is $81,700-$112,300/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Business Support & Operations
Line of Business
AFIG Ameriprise Financial Institutions Group
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Job Description
A pivotal role within the Ameriprise Financial Institutions Group (AFIG), the Manager, Onboarding & Program Execution leads the end to end implementation and conversion of a financial institution’s investment program, coordinating multiple workstreams to deliver a seamless transition. This role oversees project governance, integrated planning, platform readiness, and stakeholder engagement across business, technology, operations, and compliance teams. Additionally, the Project Manager is accountable for defining, monitoring, and reporting ramp up KPIs, ensuring performance visibility, identifying improvement opportunities, and driving successful adoption and value realization throughout and after conversion.
Key Responsibilities
Program/Project Leadership
Own end‑to‑end delivery across multiple parallel workstreams (e.g., field engagement, technology, operations, compliance, reporting).
Build and manage a detailed integrated project plan, critical path, dependency map, and milestones; drive daily execution and remove blockers.
Establish governance (steering committee, workstream leads, cadence, RACI) and maintain decision logs, RAID (Risks, Assumptions, Issues, Dependencies), and change control.
Stakeholder & Communication Management
Serve as the primary point of contact between the financial institution, internal business leaders, vendors, and field partners.
Run executive-ready status reporting (health, milestones, risks, financials), facilitate leadership read‑outs, and ensure alignment on scope and outcomes.
Coordinate with Ameriprise Financial Institutions Group (AFIG) Field Vice President, AFIG Transition team leaders, Compliance/Supervision, Technology, Training, and Marketing to keep deliverables on track.
Analytics, Ramp‑Up & Value Realization
Define and track success metrics/KPIs (e.g., conversion completion, NIGO rates, time‑to-first‑trade, AUM/flows, advisor adoption, service SLAs).
Partner with analysts to monitor ramp‑up progress, identify trends/issues, and recommend corrective actions to accelerate outcomes.
Present data‑driven insights and recommendations to business leaders and the institution’s leadership.
Risk, Compliance & Quality
Proactively manage regulatory, privacy, and operational risks (especially for broker‑dealer and advisory activities); ensure control adherence and audit readiness.
Maintain documentation (plans, procedures, approvals, retrospectives) meeting internal standards and client expectations.
Ensure quality gates are met at each phase and drive continuous improvement post‑go‑live.
Required Qualifications
Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience).
Project management experience delivering complex, cross functional programs with proven success leading multi‑workstream implementations
Demonstrated ability to communicate with and influence senior/executive stakeholders; excellent written and verbal communication skills.
Preferred Qualifications
5–8 years of project management experience delivering complex, cross‑functional programs; at least 3 years in financial services (wealth/asset management, broker‑dealer, or RIA).
Experience implementing or converting investment programs and financial advisors
Background working with financial institutions (banks/credit unions) on investment program transitions.
PMP and/or Agile/Scrum certification (PMP, PMI‑ACP, CSM, SAFe).
Familiarity with FINRA/SEC environments, supervisory systems, books & records, suitability/Reg BI, KYC/AML considerations.
Exposure to workflow/CRM (Salesforce/CRM platforms), document/ACAT/transfer processes, and advisor licensing/registration workflows.
Proficiency with project/portfolio tools (e.g., MS Project, Smartsheet, Jira/Confluence, PowerPoint) and reporting/analytics (Excel/Power BI).
Core Competencies
Leadership & Ownership: Drives clarity, accountability, and results across teams without direct authority.
Structured Problem Solving: Frames issues, tests hypotheses, and recommends pragmatic solutions.
Planning & Execution: Builds credible timelines and hits milestones; escalates and resolves blockers quickly.
Stakeholder Management: Tailors communication to executives, SMEs, and front‑line teams; gains buy‑in.
Risk & Control Mindset: Anticipates operational and regulatory risks; implements mitigations early.
Data‑Driven: Uses metrics to measure progress, validate decisions, and course‑correct.
Key Workstream Knowledge (role interfaces with)
Technology/Platform: environment setup, integrations, entitlements, SSO, data/security.
Data Migration: mapping, conversion logic, reconciliation, defect/exception handling.
Operations/Service: account opening, transfers (ACAT/non‑ACAT), NIGO reduction, service SLAs.
Compliance/Supervision: policies, surveillance, licensing/registration touchpoints.
Advisor/Field Enablement: training, readiness, communications, marketing collateral.
Reporting/Insights: dashboards, KPI definitions, ongoing performance monitoring.
KPIs the PM Owns/Influences
Conversion completion %, AUM/flow ramp, advisor adoption/activation, time‑to‑value.
ACE Metrics: Digital engagement (Advisor and Client), Practice Mgmt tool usage (CRM)
Service Metrics: contact service usage, first‑contact resolution, NIGO rate.
Stakeholder satisfaction and post‑go‑live stability metrics.
Work Conditions & Travel
Ability to run war rooms/command centers during cutover and early stabilization (periodic extended hours).
Occasional travel for client workshops, site readiness, and go‑live support (as needed).
We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per weekApplicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).
Base Pay Salary
The estimated base salary for this role is $81,700-$112,300/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Business Support & Operations
Line of Business
AFIG Ameriprise Financial Institutions Group
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.
We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.
Salary : $81,700 - $112,300