Reimbursement Specialist llI / Collectors (Laguna Hills, CA)

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma’s Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays
  

Job Summary

We are seeking a highly skilled Reimbursement Specialist to join our dynamic team. The ideal candidate will be responsible for ensuring accurate and timely collections to maximize reimbursement experience. This role is essential in ensuring accurate and timely collections and maximizing reimbursement through effective interactions with third-party payers, insurance plans, and patients. The candidate will possess strong analytical skills, be detail-oriented, and excel in submitting claims, appeals, and resolving discrepancies with minimal supervision.

Schedule Details

• Location: On-Site (Laguna Hills, CA)
• Hours: Monday to Friday, 8:30 AM - 5:00 PM

Duties and Responsibilities

● Reviews patient inventory of assigned accounts
● Collects on all open AR inventory to ensure reimbursements are received within 60 days of billed date
● Work on all correspondences assigned before due dates
● Reviews contracts and fee schedules to ensure accurate reimbursements
● Correlating insurance coverage with services to be provided
● Preparation and review of insurance claims
● In-depth understanding of healthcare billing and coding processes
● Navigate complicated insurance policies and regulations
● Evaluates payments received to ensure that reimbursement received is accurate
● Reviews accuracy of claims submitted and communicates to team members and management on any process inefficiencies and billing errors resulting in claim denials and underpayments
● Quarterly audits and reviews on open inventory
● Verifies newly submitted claims status to ensure that claims are on file with insurance, in process, and hold payers accountable for accurate and timely reimbursement
● Ensures that all Copay Assistant claims are billed within timely to the appropriate Foundation
● Collaborate with other departments to ensure all supporting documents are on file to support our services billed.
● Follow up on invoices submitted to ensure prompt and timely payment.
● Answer incoming calls from the call center que and transfer to the appropriate department.
● Reviews accuracy of claim payments received from payers and patients
● Identify and communicate to the management team in a timely manner on inadequate reimbursement rates that may require a pharmacy transfer
● Submits appeals and pursues additional payments on any medical claims denied in error or paid less than the expected reasonable maximum allowable rate for the procedure codes submitted and level of patient’s benefit coverage
● Submits letter of negotiations and obtain payment resolutions from claim payers
● Performs collections on patient balances ensuring maximum reimbursement for all services provided
● Ensures submission of complete and appropriate clinical documentation when justifying claims medical necessity
● Independently perform claims follow-up and collections activities such as resolving claims denials and rejections through claim resubmissions, corrected claims and appeals in compliance with Billing Department’s approved reimbursement strategies in a timely manner
● Effectively review and interpret benefits details and Identify and communicate on any inaccuracies in benefit details affecting claims reimbursement
● Document detailed claim status on each patient’s account (new or otherwise) accurately and in a timely manner
● Creates and utilizes reminders and follow up reports to ensure completion of any incomplete or pending activities
● Escalates to management on any unresolved claim issues after proper claim resolution attempts that have been made
● Maintains a positive DSO on assigned account inventory
● Provides the highest level of customer service in answering patient phone calls and resolve patients’ questions and/or billing issues, as well as communicate with doctors’ offices and their staff
● Identifies and communicates to the management team on any incomplete or inaccurate billing related databases resulting in billing errors and process delays in a timely manner
● Assists in account collections activities as needed.
● Ensures compliance with all payer rules, regulations along with company policies & procedures.
● Perform other duties assigned by management

Required Qualifications

• Ability to read, write, speak, and understand the English language fluently. 
• Ability to collaborate with other team members and management for all pharmacy needs. 
• Strong time management, communication, multitasking and organizational skills. 
• High attention to detail and strong analytical and problem-solving skills.
  
• Ability to work collaboratively in a fast-paced team environment.
• Ability to work independently and meet deadlines with minimal supervision.
• Strong attention to detail with the ability to type accurately and analyze data.
• Ability to apply logical thinking to solve complex and practical problems.
• Flexible and able to work hours that ensure timely completion of projects and duties.
  

Education and Experience Requirements

• High School Diploma or equivalent.
• Minimum of 3 years of hands-on experience in medical collections and reimbursement experience. 
• In depth Knowledge of managed care, commercial insurance,  ICD-10, CPT, HCPC codes, J billing codes, and medical terminology, along with CMS HCFA 1500 forms & Electronic Billing.
• Experience with Benefit Investigation and Patient Responsibility Agreements.
• Experience with automated billing systems, CPR is preferred.
• Advanced proficiency in Microsoft Word, Excel, and Outlook.
  

AmeriPharma’s Mission Statement 

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care!

Physical Requirements 

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations

EEO Statement 

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class.

Salary : $31 - $36