What are the responsibilities and job description for the Service Operations Coordinator position at Ameripak?
Service Operations Coordinator
Ameripak Inc. – La Grange, KY
For more than 40 years, veteran-owned Ameripak Inc. has helped manufacturers, distributors, and industrial companies improve their packaging operations through equipment, service, parts, and packaging solutions. As our business continues to grow, we're looking for an organized, dependable professional to join our team as a Service Operations Coordinator.
If you enjoy solving problems, staying organized, working with people, and making sure things run smoothly, this could be an excellent long-term career opportunity.
About the Position
This is a full-time, in-person position supporting our growing service department. You'll serve as the central point of communication between customers, field technicians, suppliers, and our internal team to help ensure service jobs are completed efficiently and professionally.
Every day brings something different, making this an ideal position for someone who enjoys variety, multitasking, and helping keep operations moving.
What You'll Do
- Coordinate scheduling for field service technicians
- Manage service requests from start to completion
- Order and track replacement parts
- Work with suppliers on pricing, availability, and lead times
- Keep customers informed throughout the service process
- Support technicians with scheduling, documentation, and job information
- Maintain organized service records and purchasing documentation
- Coordinate with sales, operations, and accounting when needed
- Help improve department processes and customer response times
What We're Looking For
We're looking for someone who is:
- Highly organized and detail-oriented
- Dependable with a strong work ethic
- Comfortable juggling multiple priorities
- Professional and friendly with customers
- A strong communicator, both written and verbal
- Proactive and able to work independently
- Comfortable using computers and learning new software
- Interested in building a long-term career with a growing company
Experience in scheduling, customer service, purchasing, service coordination, logistics, or industrial operations is helpful, but we value attitude, organization, and willingness to learn just as much as experience.
Why Ameripak?
At Ameripak, you're more than just another employee. We're a veteran-owned company that believes in treating people with respect, providing opportunities to grow, and giving employees the tools they need to succeed.
If you're looking for a stable career with a company that values teamwork, professionalism, and continuous improvement, we'd love to hear from you.
Compensation & Benefits
$18.00–$26.00 per hour, depending on experience.
Full-time benefits include:
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Work Location: La Grange, Kentucky (In Person)
Pay: $18.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $26