What are the responsibilities and job description for the Service Coordinator position at Ameripak?
Service Coordinator
Ameripak Inc. – La Grange, KY
Ameripak Inc., a veteran-owned business with over 40 years of experience serving manufacturers, suppliers, and distributors nationwide, is seeking a Service Coordinator to join our growing team. We specialize in providing packaging equipment & machinery, as well as supplies and service solutions that help our customers streamline operations and reduce costs. This role is an excellent opportunity for a detail-oriented professional who enjoys ensuring that projects and service calls run smoothly from start to finish.
Position Overview:
As the Service Coordinator, you will manage Ameripak’s service program by scheduling technicians for both on-site and off-site service calls, coordinating logistics, and tracking each job through successful completion. This position requires a high level of organization, discipline, and follow-through, as well as the ability to juggle multiple priorities while maintaining a positive and professional demeanor.
What We’re Looking For:
We are seeking an individual who is:
- Mature, dependable, and highly responsible
- Task-oriented with strong attention to detail
- Energetic, proactive, and eager to contribute
- Comfortable communicating with both technicians and customers
- Able to prioritize and stay organized in a dynamic environment
Key Responsibilities:
- Schedule and coordinate service technicians for customer support calls (on-site and off-site)
- Monitor and manage the service process from initial scheduling to final completion
- Serve as a point of contact between customers, technicians, and internal teams
- Maintain accurate service records and documentation
- Support the service department in improving efficiency and customer satisfaction
Compensation & Benefits:
- Pay range: $18.00 – $20.00 per hour, based on experience/qualifications.
- Full-time position with growth potential
- Benefits package for full-time employees including:
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid time off
Work Location:
This position is in-person at our La Grange, KY facility.
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20