Human Resources Solutions Center Administrator

Your career starts now. We are looking for the next generation of healthcare leaders.

At AmeriHealth Caritas, we are passionate about helping people get care, stay well, and build healthy communities. As one of the nation's leaders in healthcare solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services, and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to hear from you.

Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.

Discover more about us at www.amerihealthcaritas.com.

The HR Solutions Center Administrator plays a crucial role in providing comprehensive administrative support and ensuring top-tier service across all branches of the AmeriHealth Caritas Family of Companies. As an integral part of the team, you will handle a diverse range of inquiries pertaining to the employee life cycle and moments that matter. Building strong relationships with internal stakeholders is key to making a meaningful impact on our operations.

The role involves composing correspondence and promptly addressing associate inquiries through designated HR channels (e.g., incoming phone calls and emails). Inquiries include but are not limited to HR transactions and requests for information related to “How do I” and “Where do I” for new hire onboarding, benefits, payroll, and data maintenance (i.e., PeopleSoft). The following list contains some of the day-to-day responsibilities of the HR Solutions Center Associate but are not limited to:

• Responding to associate HR-related inquiries (via phone and/or email) and providing accurate information regarding HR policies and procedures.
• Assisting with the administration of the Educational Assistance Program.
• Providing support related to various benefits spending accounts (e.g., HSA, FSA, and Child Care).
• Receiving inbound calls that require an employee-centric service approach.
• Ability to be consultative and assist associates with solving problems.
• Co-facilitate new hire onboarding and benefits Webinar.
• Verifying associate and contractor data (new/rehire information, Supervisor Changes, Location Changes, Update Vendor Tables, etc.) using HRIS Systems.
• Completing data transactions in PeopleSoft to update associate’s company and personal information (e.g., name change, marriage status).
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our associates.
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.
• Takes ownership of each customer interaction while treating them with respect and responding with empathy.
• Works both independently and in a team environment. 
• Abides by all applicable regulatory and departmental practices and procedures.
• Maintain completeness of associate personnel files – electronic and physical.
• Research and obtain HR document requests to satisfy audit, compliance, and legal needs.
• Actively support process development and improvement efforts.
• Contributes to special projects related to HR, as needed.

Education/Experience:

• High School Diploma or equivalent required.
• Associate degree in HR, Business, or a related field is preferred.
• Minimum two (2) years of current/recent general administrative experience required.
• Good understanding of Microsoft suite of products (e.g., Excel, Outlook, Teams, Word).
• Ability to quickly and effectively familiarize yourself with associate handbooks, policies, benefits, and reference materials to assist in answering associates’ questions.
• Proven skills and responsibility for operational and technical HR duties including electronic data entry; paper and electronic file maintenance; maintenance of confidential       personnel files and personnel actions in compliance with applicable legal requirements; miscellaneous associate requests; assistance with exit interview process; assist HR Business Partners with projects.
• Effective communication (listening, verbal, and written) skills.
• Ability to apply concepts of basic business mathematics and calculate figures and amounts.
• Ability to be extremely customer-service oriented.
• Must be organized and detailed, able to multitask, work under pressure, meet deadlines, and assist where and when needed.
• Experience with Payroll and HRIS systems, preferably ADP and PeopleSoft, is a plus.

NOTE: AmeriHealth Caritas utilizes a hybrid work environment with associates working from home two days a week and in the office three days a week. The functions of this position will be performed onsite at our offices located at 3875 West Chester Pike, Newtown Square, 19073.

Our Comprehensive Benefits Package

Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.