What are the responsibilities and job description for the Customer Success Champion position at Amerimed Emergency Medical Services?
Job Title: Customer Success Champion – South Carolina
Department: EMS Operations
Reports to: Division Managers/General Manager
Job Summary:Amerimed is one of the top EMS and patient transport companies serving Georgia, Florida, South Carolina, Tennessee, Ohio, and Indiana. If you are ready for a rewarding opportunity, put your skills to work for Amerimed.
The Amerimed EMS Customer Success Champion (CSC) position is responsible for all marketing and customer service aspects for Amerimed EMS in specified Division/Region/State. The CSC will receive support from the corporate team, General Manager, area manager and division managers. The CSC will coordinate marketing efforts, establish new clients, and strengthen relationships with current clients. A high focus on client experience and excellent customer service is expected.
Skills:
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Excellent organizational skills and attention to detail.
· Excellent time management skills with a proven ability to meet deadlines
- Proficient with Microsoft Office Suite or related software.
Responsibilities:
- Establishing marketing plans and goals - daily/weekly/monthly
· Reporting on success daily/weekly/monthly
· Working with the management team to resolve customer issues.
· Routing travel thru out the State
· Logging contact data with clients
· Attending local/state/regional conferences and educational events
· Trend analysis
· Working with other Regional Customer Success Champions to establish marketing strategies.
Requirements:
· Must be 21 years of age
· Valid Driver's License with clean driving record
· Drug screen and background check is required
· High School Diploma
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Experience:
- Business development: 3 years (Required)
Ability to Commute:
- West Columbia, SC 29169 (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $60,000 - $70,000
