OCC Duty Manager

POSITION SUMMARY:

The OCC Duty Manager provides day-to-day leadership and supervision of all Operations Control Center (OCC) personnel. This role ensures seamless execution of flight release, flight following, arrival, and post-flight procedures. The Duty Manager serves as a technical subject matter expert, supporting delegated operational control and flight control functions for all Amerijet International Airlines (AMJ) flights. The position also acts as a liaison between internal departments and external stakeholders, ensuring the continuous flow of critical operational information
 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time:

• Lead and support Operations Control Center (OCC) personnel.
• Act independently and apply operational expertise to ensure effective coordination between OCC, Crew Scheduling, Maintenance Control, Ground Operations, Commercial, and Flight Operations.
• Make real-time decisions to optimize flight operations, ensuring safe, legal, and efficient flights.
• Coordinate and facilitate communication between OCC and Ground Operations to drive on-time performance (OTP).
• Manage and respond promptly to irregular operations (IROPs), including weather disruptions, AOG events, and crew movement changes.
• Maintain internal and external customer communication and ensure timely operational updates.
• Ensure effective use of operational tools, including but not limited to AIMS Flight Operations Software, NavBlue N-Flight Planning System, WSI Fusion - IBM, CASS/KCM ARINC Website, and ARINC – Ops Center – ACARS.
• Supervise flight control procedures to ensure the accuracy and consistency of Amerijet operations.
• Authorize and redirect flight control resources to meet operational priorities.
• Maintain continuous knowledge of the location and status of all Amerijet aircraft during missions.
• Promote a culture of safety, professionalism, and operational excellence.
• Oversee and monitor all flights, coordinating changes, priorities, and deviations to maximize efficiency and safety.
• Identify and resolve operational issues impacting the company’s strategic objectives.
• Provide quality control, coaching, and mentorship to Flight Followers, ensuring adherence to qualification standards per company policy and FAA regulations.
• Assign flights to Flight Followers on duty and lead daily operational calls.
• Operate AlertMedia for emergency and critical situation notifications.
• Assist with preparation of operational reports.
• Perform other duties as needed by the company.

Minimum Qualifications, Skills, Education and Experience:

• Associate’s degree or equivalent relevant industry experience required.
• FAA Aircraft Dispatcher Certificate required.
• Minimum of 2 years’ experience in dispatch operations in a cargo or airline environment.
• Comprehensive knowledge of Title 14 of the Code of Federal Regulations (14 CFR), FAA policies, and current aviation directives.
• Proficient in the use of flight planning and operations control software such as AIMS, NavBlue, WSI Fusion, ARINC systems.
• Strong real-time decision-making skills and ability to work under pressure in a fast-paced environment.
• Ability to maintain effective communication with multiple departments and external stakeholders.

Preferred Qualifications and Skills:

• Bachelor’s degree in Aviation Management, Transportation, or a related field.
• 5 years’ or more of experience in airline or cargo dispatch operations.
• Previous experience supervising or mentoring OCC or Dispatch personnel.
• Familiarity with air cargo operations procedures and requirements.

Supervisory Responsibilities:

• Provides leadership, oversight, and daily guidance to Flight Followers and OCC team members.
• Coaches and mentors employees, providing input to management regarding performance evaluations and training needs.
• Oversees on-the-job training for new OCC personnel.

Language Skills:

• Must have the ability to read, write, and communicate clearly and professionally in English.
• Spanish language skills are a plus.
• Ability to effectively present information and respond to questions from management, crew members, and customers.

Physical Activities and Requirements of the Position:

• Ability to work in a fast-paced, high-stress environment, sometimes during irregular hours, weekends, and holidays.
• Ability to sit for extended periods while using a computer and communication equipment.
• Visual acuity required for reviewing documents, flight plans, and operational systems.
• Occasional lifting of up to 25 pounds may be required.
• Must be able to work rotating shifts, including nights, weekends, and holidays as needed.

Acknowledgment:

The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. Amerijet International Airlines, Inc. reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.

AAP/EEO Statement:

Amerijet International Airlines, Inc. is an equal opportunity employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, age, disability, veteran status or any other protected factors under federal, state or local law. Any applicant requiring assistance with our online application process or who needs accommodation for the application process due to a disability, should send an e-mail to ADAapps@amerijet.com. 

Legal Notices to All Applicants:

EEO is the Law

Employee Rights Under The Family and Medical Leave Act

Employee Polygraph Protection Act

E-verify Participation

DOJ Right to Work

Florida Law Prohibits Discrimination