Delivery Program Manager

Delivery Program Manager Loyalty Products (Program & Partnerships Space)
The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and external business partners.
Key Responsibilities
Clarity on Scope & Outcomes
Fully internalize each initiative s purpose, goals, and success metrics.
Maintain a concise one-page narrative for each initiative.
Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) explaining the technology, customer impact, and business value in clear, plain language.

Dependency Management & Critical Path Control
Create and maintain dependency maps and delivery contracts (definition of ready/done, handoff SLAs).
Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate.

Discovery Protection & Enablement
Ensure 20 30% of team capacity is preserved for discovery work.
Secure necessary user/data access to support experiments.
Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates.

Risk & Issue Management (RAID Hygiene)
Identify and escalate high-impact risks at least two sprints before potential impact.
Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected red statuses.

Financial Management & Controls
Maintain financial discipline through forecast-to-actual tracking (target variance within 5 10%).
Conduct variance analysis, enforce change-order controls, manage SOW/vendor contracts, timesheets, and resource allocation.
Provide dollars at risk reporting directly tied to outcome delivery.

Cadence & Governance
Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews.

Executive Communication
Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast.
Out of Scope
Product backlog, scope, or UX decision-making
Root-cause analysis of operational or technical issues
Qualifications
7 10 years of experience leading complex, multi-team delivery programs (experience in travel, airline, loyalty, or eCommerce industries preferred).
Demonstrated success in reducing scope or complexity to meet delivery goals with measurable results.
Broad understanding across technology, customer experience, marketing, finance, and operations, with deep expertise in program delivery and financial management.
Exceptional communication skills able to translate complex information into concise, actionable insights for varied audiences.