What are the responsibilities and job description for the VP, Default Servicing Manager position at AmeriHome Mortgage Company, LLC?
Job Title
VP, Default Servicing Manager
Location:
CA - Westlake Village
What You'll Do
As a Servicing Supervisor you'll be responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and operational metrics to measure performance. Additionally, you'll analyze issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations.
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About The Company
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
VP, Default Servicing Manager
Location:
CA - Westlake Village
What You'll Do
As a Servicing Supervisor you'll be responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and operational metrics to measure performance. Additionally, you'll analyze issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations.
- Develop partnerships and collaborate with other business and functional areas. Execute in a fast paced, high demand, environment while balancing multiple priorities. Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager.
- Provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area. Support performance of less experienced Loan Servicing staff and overall effectiveness of team. Perform administrative, transactional, operational, or customer support tasks. Resolve complex customer, client and vendor problems and inquiries.
- Provide subject matter expertise and interpretation of procedures to less experienced staff. Interact with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers. Facilitate team meetings and provide guidance and training to less experienced staff members.
- Lead and develop a team; responsible for hiring, coaching, performance management, training and development.
- 7 years of related experience.
- High school diploma required; Bachelor's degree in related field preferred.
- Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced financial reconciliation and mortgage industry experience required.
- Advanced experience with Microsoft Excel and Word.
- Advanced speaking and writing communication skills.
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About The Company
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation