What are the responsibilities and job description for the Coordinator Mail Services II position at Amerihealth Caritas?
For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required. Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.
Your career starts now. We are looking for the next generation of health care leaders.
At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we would like to connect with you.
Headquartered in Newtown Square, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services.
Discover more about us at www.amerihealthcaritas.com.
Responsibilities:
- Process service forms within 24 hours for all lines of business with the intent of supplying literature to members.
- Reject or return service forms that are incomplete.
- Print and mail provider directory when attached.
- Log in to external portals to complete the fulfillment and document the SF inside the transaction for the welcome kit or handbook.
- Investigate returned member ID cards, welcome kits, or other mail to the correct address and e-mail the item to the member.
- Research mail or error reports utilizing USPS zip code lookup, data lookup, or claims information, correcting mailing addresses in the system if permitted in the plan contract.
- Creating and sending out Manual denial letters or Krames on Demand education materials on a daily basis.
- Operates all department hardware including copier and postage machine.
- Maintain required department reporting to support production statistics/measurement.
Education & Experience:
- High school diploma/GED required
- Basic understanding of operating instructions and processes for machines.
- Basic understanding of postage rates and regulations.
- Ability to correctly sort and distribute large amounts of mail.
- Ability to complete projects in a timely manner.
- Strong Communication skills
- Strong knowledge of Microsoft Office and navigating the internet.
Our Comprehensive Benefits Package
Flexible work solutions including remote options, hybrid work schedules, Competitive pay, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more.