What are the responsibilities and job description for the Routing and Dispatch Coordinator position at AmeriGas Propane, Inc.?
Treasure Valley, ID, US, 83622
#job-location.job-location-inline { display: inline; }
Workplace Environment: Onsite
Company: AmeriGas Propane, Inc.
Requisition Number: 30384
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.
Posting
Job Summary:
The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.
Duties and Responsibilities:
Prior experience with driver routing and/or technician dispatching required
Excellent interpersonal and customer service skills
Balances operational efficiency with technician, driver, and customer needs
Strong analytical mindset with ability to translate data into actionable results
Detail-oriented problem solver with high accuracy standards
Knowledge, Skills and Abilities:
Act as subject matter expert for route planning processes and scheduling optimization
Strong analytical skills with proven ability to solve problems and translate data into actionable results
Knowledge of safety and DOT protocols
Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
Ability to understand and relate technical requirements for service work
Education and Experience:
High School diploma required. Associate degree preferred
3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
Multi-location routing and scheduling experience preferred; Propane experience a plus; Supervisor or management experience preferred
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Nearest Major Market: Boise
Nearest Secondary Market: Meridian
#job-location.job-location-inline { display: inline; }
Workplace Environment: Onsite
Company: AmeriGas Propane, Inc.
Requisition Number: 30384
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.
Posting
Job Summary:
The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the efficient distribution of propane and optimal utilization of field resources. This role will leverage route optimization software and work closely with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet/exceed operational metrics while maintaining exceptional customer service. The Routing and Dispatch Coordinator will serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools and dashboards associated with these functions.
Duties and Responsibilities:
Prior experience with driver routing and/or technician dispatching required
Excellent interpersonal and customer service skills
Balances operational efficiency with technician, driver, and customer needs
Strong analytical mindset with ability to translate data into actionable results
Detail-oriented problem solver with high accuracy standards
Knowledge, Skills and Abilities:
Act as subject matter expert for route planning processes and scheduling optimization
Strong analytical skills with proven ability to solve problems and translate data into actionable results
Knowledge of safety and DOT protocols
Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions
Ability to understand and relate technical requirements for service work
Education and Experience:
High School diploma required. Associate degree preferred
3-5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch
Multi-location routing and scheduling experience preferred; Propane experience a plus; Supervisor or management experience preferred
AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Nearest Major Market: Boise
Nearest Secondary Market: Meridian
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off