Resident Services Coordinator (AmeriCorps Position, East Greenwich, Rhode Island)

Are you passionate about affordable housing access and community development? Do you have a knack for helping people solve problems?

If so, we’d love to talk to you about joining the Accessing Home AmeriCorps team, serving with our host organizations throughout Rhode Island. Here you'd serve as an advocate for low-income Rhode Island families experiencing housing instability. Our AmeriCorps program works with a variety of Rhode Island organizations that provide housing stabilization services.

What We Do

Our members serve throughout Rhode Island, helping to provide housing stabilization resources and services to residents in need. As an AmeriCorps member, you will be joining a network nation-wide of like-minded individuals with an interest in getting things done for America. Since it's inception in 1994, over 1.25 million Americans have served with AmeriCorps, accounting for over 1 billion hours of service to the country.

Duties may include, but are not limited to:

• Orient new residents to site properties, procedures and programs.
• Provide financial capability, eviction prevention, and foreclosure mitigation support and services to residents.
• Assist residents with accessing eviction prevention, rent/utility assistance, Case Management services and other connections to resources needed to prevent lease noncompliance notices and evictions when possible.
• Promote a positive collaboration between residents and property management and serve as liaison
• Maintain documentation of all interventions, including intake forms, privacy policies, and action plans. Keep all Personal Identity Information confidential. Enter relevant resident data into Salesforce.
• Cultivate a network of diverse resident leaders to enhance community quality of life and build a healthy, harmonious neighborhood
• Coordinate community events, such as resource fairs, to generate positive rapport between the property owner and residents. Make residents aware of available community resources and programming.
• Assist residents in understanding requirements for tenancy made by Property Managers, including on time rental payments. Facilitate discussions between residents and Property Management as needed.
• Connect residents to state, federal, and local resources, such as SNAP, DHS, food banks, etc.
• Provide childcare services on an as-needed basis, thereby allowing parents to meet with their Case Managers undisturbed and full focus on completing the work necessary to their family’s recovery from homelessness.
• Attend Accessing Home Orientation, bi-weekly Accessing Home Professional Development Training and debriefs not to exceed 20 percent of total hours served
• Provide services to at least 40 households over the course of the service term
• Attend Rhode Island AmeriCorps statewide events & training
• Submit bi-weekly time sheets, service logs, and reports to Accessing Home management

What You’re Good At

· You have strong communication skills and can adapt your message to your audience

· You love learning new things, and feel comfortable sharing this information in person, over the phone, and by email

· You are an adept problem-solver and coach; you can work with others to overcome challenges

· You are an empathetic and non-judgmental listener

· You love learning new things

· You can work independently but you really enjoy working on a team

· You are detail-oriented and organized

· You have strong and adaptable computer skills; you’re familiar with Microsoft Office

Bonus Points

· You have experience facilitating workshops, classes, or presentations

· You have experience with Salesforce and Excel

· You are an experienced public speaker

· You are bilingual

Service Benefits

· Living Allowance of $1,153.85 bi-weekly

· Education Award

· Educational Loan interest accrual payments

· 2 weeks Paid Vacation

· Trainings

Requirements

· Submit to a 3-part criminal history check (however certain offences do not exclude you from serving)

· Be a US citizen or lawful permanent resident

· Be at least 18 years old

· Have a high school diploma

· Have access to reliable transportation and be willing to travel daily for your role

· You must commit to serving a minimum of 1700 hours of service serving from September 1, 2026 until August 31, 2027

Job Type: Full-time

Pay: $30,000.00 per year

Benefits:

• Paid time off
• Tuition reimbursement

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $30,000