What are the responsibilities and job description for the Practice Operations Coordinator position at Americon Corporation for Public Well Being?
Compensation Intelligence Program Coordinator Full-Time
About The Role
The Practice Operations Coordinator will be the operational backbone of ACPWB's Compensation Intelligence team of 8. Your job is to ensure that nothing falls through the cracks: that survey administration and follow-up is handled well, that the client services team stays organized, and that the people doing the analytical and advisory work can trust that the logistics are covered. We are looking for someone who finds that role satisfying.
This is a coordinator role for someone who is genuinely good at coordinating. Not as a stepping stone to something else (though mobility exists at ACPWB for people who perform), but as a role that has real scope and requires real skill. You will manage survey administration and follow-up for a Compensation Intelligence team of 8, and your work will be visible to senior leadership on a daily basis.
Key Responsibilities
Required
ACPWB's approach to professional development is substantive rather than performative. Our training programs are structured. Our mentorship is specific and ongoing. Our internal mobility is real. We have promoted people from Analyst to Director within five years. We have also let people go who stopped growing. We believe both things are consistent with a culture that takes development seriously.
ACPWB was founded in Milwaukee in 2006 with a simple mandate: help working Americans understand and advocate for the compensation they deserve. Eighteen years later, that mandate has grown into a full-service research and advisory practice serving clients from early-stage employers to Fortune 50 enterprises — and we are still based in Milwaukee, because Milwaukee is genuinely underrated.
INTERVIEW PROCESS
Our process begins with a 30-minute introductory call with a member of our talent team, followed by a 60-minute technical interview with the hiring manager and one senior team member. Final-round candidates will be invited to a half-day on-site in Milwaukee, which includes a panel interview, a brief analytical exercise, and lunch with the team. We will validate parking.
What Success Looks Like In Year One
Applications for this position are being accepted through September 9, 2026. Submit your materials using the form below.
Apply for This Position →
About The Role
The Practice Operations Coordinator will be the operational backbone of ACPWB's Compensation Intelligence team of 8. Your job is to ensure that nothing falls through the cracks: that survey administration and follow-up is handled well, that the client services team stays organized, and that the people doing the analytical and advisory work can trust that the logistics are covered. We are looking for someone who finds that role satisfying.
This is a coordinator role for someone who is genuinely good at coordinating. Not as a stepping stone to something else (though mobility exists at ACPWB for people who perform), but as a role that has real scope and requires real skill. You will manage survey administration and follow-up for a Compensation Intelligence team of 8, and your work will be visible to senior leadership on a daily basis.
Key Responsibilities
- ◆ Coordinate across internal teams to ensure seamless information flow and task handoffs
- ◆ Field inbound communications from clients and stakeholders and route them appropriately
- ◆ Support client communication logistics including preparation of contact lists, mailing distributions, and scheduling
- ◆ Manage data entry and record-keeping for the Compensation Intelligence team's operational systems
- ◆ Manage vendor and supplier relationships relevant to survey administration and follow-up, including invoice approval and renewal tracking
- ◆ Serve as the primary point of contact for scheduling and logistics for the client services team
- ◆ Maintain an accurate inventory of team resources, subscriptions, and vendor contracts
Required
- ◆ Strong service orientation and a genuine interest in enabling others to do their best work
- ◆ Experience with project management or task-tracking tools (Asana, Monday.com, Trello, or equivalent)
- ◆ Detail-oriented with a strong track record of accuracy in administrative and operational tasks
- ◆ Proven ability to take initiative and resolve operational issues without requiring constant direction
- ◆ Prior experience in a professional services, consulting, or advisory firm environment preferred
- ◆ Experience supporting team onboarding and orientation processes
- ◆ Familiarity with CRM systems (Salesforce, HubSpot, or similar)
- ◆ Prior experience managing meeting logistics for distributed or remote teams
- ◆ Experience supporting external communications or client-facing correspondence
ACPWB's approach to professional development is substantive rather than performative. Our training programs are structured. Our mentorship is specific and ongoing. Our internal mobility is real. We have promoted people from Analyst to Director within five years. We have also let people go who stopped growing. We believe both things are consistent with a culture that takes development seriously.
ACPWB was founded in Milwaukee in 2006 with a simple mandate: help working Americans understand and advocate for the compensation they deserve. Eighteen years later, that mandate has grown into a full-service research and advisory practice serving clients from early-stage employers to Fortune 50 enterprises — and we are still based in Milwaukee, because Milwaukee is genuinely underrated.
INTERVIEW PROCESS
Our process begins with a 30-minute introductory call with a member of our talent team, followed by a 60-minute technical interview with the hiring manager and one senior team member. Final-round candidates will be invited to a half-day on-site in Milwaukee, which includes a panel interview, a brief analytical exercise, and lunch with the team. We will validate parking.
What Success Looks Like In Year One
- ◆ Demonstrate the judgment to handle ambiguous situations independently while escalating appropriately
- ◆ Build a reputation for reliability — that what you say you will do, you do, and on time
- ◆ Identify at least one process inefficiency and propose a concrete, implementable solution
- ◆ Support the successful onboarding of any new team members by sharing institutional knowledge and logistics guidance
- ◆ Receive formal feedback from at least two stakeholders confirming you have made their work easier
Applications for this position are being accepted through September 9, 2026. Submit your materials using the form below.
Apply for This Position →