Front Desk Agent

Join our exceptional team in the picturesque Two Harbors near the stunning Lake Superior. If you have a deep appreciation for hospitality and the great outdoors, this location is tailor-made for you! We are in search of a driven, self-motivated individual who possesses a genuine passion for guest satisfaction, values their work, and demonstrates reliability and responsibility.

As Guest Service Representative, you are responsible for check-in, check-out, front desk operations, and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas.

Currently looking for part-time help on the 3-11 pm shift. Work days would be Tuesday and Wednesday. 16 hours per week.

Essential Functions:

• 1. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
• 2. Provides quality service for guests including providing pertinent information about the area.
• 3. Handle and resolve guest complaints.
• 4. Operate switchboard giving courteous, polite service.
• 5. Assist in training of new front desk staff.
• 6. Demonstrate good communication skills.
• 7. Perform basic math using a calculator.
• 8. Have legible handwriting.
• 9. Knowledge of computer equipment.
• 10. Record information in the clerk log book and shift reports.
• 11. Promptly report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or Company property.
• 12. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
• 13. Promote all marketing programs to the guest.
• 14. Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
• 15. Maintain a neat and clean appearance behind the front desk and in the lobby area.
• 16. Operate TDD equipment for hearing impaired guests.
• 17. Implement all company policies and procedures for safety and security.
• 18. Send and receive faxes.
• 19. Responsible for key control. Issues and receives both room keys and master keys.

Mandatory Job Requirements

• 1. Read, write and speak English.
• 2. Neat, well-groomed appearance.
• 3. Must have a flexible schedule to include weekends and evenings.
• 4. Good communication skills.
• 5. Pleasant personality and excellent people skills.

Accountability

• 1. Front desk section of Accounting Audit and Shoppers Report within acceptable range.
• 2. Maintains high level of Quality, Service and Cleanliness.
• 3. Maintains smooth operation and staffing of front desk.

Experience or Training Required

• 1. High school education.
• 2. Previous desk experience preferred, but not necessary.
• License or Certification Required
• Complete front desk training program as required.

Marginal Job Functions

• 1. Cleaning guestrooms and lobby area as needed.
• 2. Restocking front desk supplies.
• 3. Help with laundry, as needed.
• 4. Deliver cribs, towels or other items to guestrooms as requested.
• 5. Perform light maintenance duties.

Job Type: Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work Location: In person

Salary : $13 - $14