What are the responsibilities and job description for the Overnight Hotel Front Desk Agent Part Time position at AmericInn By Wyndham?
Overnight Front Desk Agent
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we would like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs. Wash, dry, fold linens.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
- Set up of breakfast.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software, like SynXis
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $17