What are the responsibilities and job description for the Front Desk Associate position at Americinn By Wyndham?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Handle check-ins and check-outs efficiently while maintaining accurate records of guest information.
- Respond to guest inquiries and resolve issues promptly, ensuring high levels of guest satisfaction.
- Manage multi-line phone systems, directing calls appropriately and providing information as needed.
- Assist with night audit duties as required, ensuring all financial transactions are accurate and up-to-date.
- Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Excellent customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Familiarity with front desk operations and experience in the hospitality industry is an asset.
- Proficient in phone etiquette and managing multi-line phone systems effectively.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with the ability to multitask in a busy environment.
- A positive attitude and a passion for providing outstanding guest services. Join our team as a Front Desk Agent where you can make a difference in each guest's experience while furthering your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: No less than 35 per week
Work Location: In person
Salary : $12