What are the responsibilities and job description for the Hotel Supervisor position at AmericInn by Wyndham Monroe WIsconsin?
Company Overview
AmericInn is a hotel franchise dedicated to providing comfortable and lodging options. With a commitment to quality service and guest satisfaction, we operate across the United States, ensuring a welcoming environment for all travelers.
Summary
We are seeking a dynamic Hotel supervisor to join our team at AmericInn. Located in the heart of our community, this role is pivotal in delivering exceptional guest experiences while managing hotel operations efficiently. The Hotel supervisor will play a key role in upholding our mission of hospitality excellence. Must be located in the Monroe area.
Responsibilities
Key Responsibilities
- Oversee Daily Operations: Manage front desk activities, room assignments, and guest services to ensure smooth operations and high customer satisfaction.
- Staff Management: Supervise staff across various departments, including housekeeping and front desk to ensuring optimal staffing levels and service quality. Must be available to fill in on any shift if needed.
- Guest Relations: Ensure exceptional customer service by addressing guest inquiries and resolving issues promptly and professionally, maintaining high levels of guest satisfaction.
- Policy Implementation: Enforce hotel policies and procedures to maintain operational standards and compliance with regulatory requirements.
- Inventory Management: Monitor hotel inventory and supplies, placing orders as needed to ensure all departments are adequately stocked.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Excellent customer service skills with a focus on guest satisfaction.
- Effective communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of hotel operations software is a plus.
- Multilingual abilities are an advantage.
Job Type: Part-time
Pay: $14.00 - $20.00 per hour
Expected hours: No less than 22 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $14 - $20