What are the responsibilities and job description for the Front Desk Associate position at AmericInn by Wyndham Forest Lake MN?
Overview
We are seeking a motivated and friendly Front Desk Associates to join our team. This position is vital in creating a welcoming environment for our guests and ensuring their needs are met promptly and efficiently. The ideal candidate will possess strong communication skills, exceptional customer service abilities, and a keen attention to detail. As the first point of contact, you will represent our organization and play a crucial role in maintaining our reputation for excellence.
Duties
- Greet guests warmly and provide them with assistance during check-in and check-out processes.
- Manage phone systems to handle incoming calls, direct inquiries, and take reservations.
- Perform data entry tasks accurately to maintain up-to-date guest information.
- Utilize Google Suite and other office software for daily administrative tasks, including proofreading documents and managing files.
- Provide customer support by addressing guest inquiries, resolving issues, and ensuring a positive experience.
- Assist with various administrative duties as needed, including scheduling appointments and coordinating with other departments.
- Maintain the front desk, lobby and Breakfast areas in an organized manner to ensure a professional appearance.
Qualifications
- Previous experience in a front desk or customer service role is a plus.
- Proficiency in Google Suite and general computer literacy is essential.
- Strong proofreading skills with attention to detail in written communication.
- Familiarity with office procedures and phone systems is advantageous.
- Excellent interpersonal skills with the ability to communicate effectively with guests and team members.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- A proactive approach to problem-solving with a focus on providing exceptional customer support.
Join us as we strive to create memorable experiences for our guests while fostering a collaborative work environment!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Work Location: In person
Salary : $12