What are the responsibilities and job description for the Hotel Night Auditor position at Americinn by Wyndham- Cloquet?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, providing guests with necessary information about their stay.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Operate multi-line phone systems with professionalism, addressing calls in a timely manner while managing front desk operations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold high standards of guest relations by maintaining confidentiality and professionalism at all times.
Experience
- Previous experience in hospitality management or hotel management is preferred.
- Bilingual or multilingual candidates are highly desirable to accommodate diverse guest needs.
- Proven customer service skills with a focus on guest relations and satisfaction.
- Familiarity with front desk operations and night audit procedures is advantageous.
- Strong phone etiquette and experience handling multi-line phone systems are essential.
- A background in resort environments or similar hospitality settings is a plus. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
Work Location: In person
Salary : $15 - $17