Revenue Cycle Supervisor

JOB DESCRIPTION:  

To support the delivery of quality services and the financial goals and objectives of the organization through effective day-to-day management of financial data, and collections. Coordinates Finance Office functions: supervises Revenue Cycle Specialists ensures timely billing and collections on clients’ accounts. Works well with all departments and physicians in compliance with policies and procedures. Completes all reports necessary on a timely basis.

JOB REQUIREMENTS:

Education:                  High school diploma or equivalent required

Experience:               Familiarity with business and medical terminology; knowledge of accounting principles; thorough knowledge of insurance billing and collections procedures; sound oral and written communication skills; basic personnel management skills desirable; effective interpersonal skills; ability to concentrate on tasks amidst distractions such as noise and foot traffic; ability to exercise self-control in potentially volatile situations, such as being verbally or physically confronted in a threatening or aggressive manner; problem-solving skills; diplomacy; understanding of health care delivery systems. Ability to maintain information as highly confidential.

KNOWLEDGE/SKILLS:

1. Monitors all admissions and day of care of clients as to type of insurance.
2. Monitors billing on a weekly basis as to timeliness and accuracy.
3. Provides information to clients concerning services performed.
4. Aids clients with complaints, questions, and general problems.
5. Sets goals and objectives for Finance and monitors progress in meeting goals/objectives.
6. Review collections to ensure that proper collection follow-up is being performed.
7. Ensures the Accounts Receivable adjustments are done on a timely basis.
8. Understands the flow of information from the creation of the charge to the final payment on an account.
9. Approves financial arrangements on client accounts.
10. Measures, evaluates performance of personnel under supervision. Establishes performance standards and directs departments/units in achieving those standards.
11. Assures the timely and efficient verification of insurance benefits of all clients.
12. Schedules vacations and personal days to ensure uninterrupted service to clients and to maintain efficiency within the Finances Office. Notifies CFO of any pertinent staff and/or scheduling problems.
13. Approves all refunds and then has them approved by the CFO.
14. Keeps CFO informed of any problems that require assistance in resolving and seeks guidance when necessary.