What are the responsibilities and job description for the Lobby Concierge - Downtown position at Americas First Federal Credit Union?
Part-Time Schedule
Monday - Friday 11 AM - 3 PM
Essential Functions & Responsibilities:
- Greets the public when they come into the Credit Union. Determines their needs and directs them to the appropriate person while maintaining member and staff confidentiality.
- Acts as liaison between members and credit union personnel by managing the traffic flow of the branch.
- Answers phone and directs callers to the appropriate person. Assists members with basic inquiries and non-cash teller transactions as needed.
- Performs audits on account and file maintenance documents.
- Discuss available products and services.
- Performs other job-related duties as assigned.
Performance Measurements:
- Greet all visitors in a courteous, timely, and professional manner. Ensuring that the environment is welcoming and comfortable to all who enter the Credit Union.
- Adhere to all applicable credit union policies and procedures regarding security and compliance.
- Announce each visitor before directing them to the appropriate party.
- Answer the telephone in a professional manner, directing calls to the appropriate party with minimum transfers.
- Maintain a professional appearance, demeanor, and workspace.
Knowledge and Skills:
Experience: One to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Must have good verbal and non-verbal communication skills and the ability to build a rapport with a variety of people. Possess good problem-solving skills with the ability to remain calm in stressful situations. Must possess basic computer systems used by America's First and can solve basic inquiries. Experience with multi-phone line systems is preferred. Must have a strong, friendly voice and good diction.
Physical Requirements: Light lifting required.
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.