Referral Coordinator, Bridgeport Free Clinic

Position Title: Referral Coordinator, Bridgeport Free Clinic

Department: Americares Free Clinics

Location: Bridgeport, CT

Key Relationships:

Reports to: Clinic Director, Bridgeport Free Clinic

Direct Reports: None

Assignment Type: Full time on-site

Compensation: $48,500 to $55,200

Benefits: Click here to learn more about our benefits!

Application Requirements: Resume, completed application questions

About Americares:

Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 80 countries on average, including the United States, with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.

Americares Values:

We create global community, treating people as they want to be treated.

We respond effectively and responsibly, putting plans into practice.

We embed ethics and equity in our work and workplace.

We are better together; partnership is at our core.

We ask and listen, to create sustainable solutions for a healthier tomorrow.

We commit to quality, growing and improving to ensure individuals and communities thrive.

About the position:

The Referral Coordinator is responsible for all referral processing and post visit reporting as well as resolution of any invoicing received for referrals initiated from Americares Free Clinic of Bridgeport.

Key Outcomes:

In the first 90 days, the Referral Coordinator will:

• Learn and live the Americares values.
• Complete all require new hire onboarding trainings.
• Develop understanding of the free clinic model
• Complete Learning Modules for Athena
• Develop understanding of Quest and EPIC
• Begin to understand clinic policies and procedures
• Properly answer phones and manage calls
• Schedule AFC appointment and enter demographic information
• Schedule Diagnostic Appointments
• Schedule Specialty Appointments when applicable
• Update and Manage Referral Log
• Understand referral processes and appropriately submit referrals
• Demonstrate medical interpreting skills
• Retrieve Reports for visits and results from diagnostic testing
  
  

In the first 6 months, the Referral Coordinator will:

• Become skilled in EHR (Athena, EPIC, and Quest)
• Establish a connection with and increase existing referral sources
• Demonstrate consistent collection of social needs and successful referrals
• Incorporate the Unite Us referral platform software in referral process
• Master patient scheduling and referrals
• Master Referral Log
• Participate in case management
  
  

In the first year, the Referral Coordinator will:

• Be a fully functioning member of team with the knowledge and ability to assist team as needed
• Demonstrate ability to serve as a medical interpreter, as needed
• Perform projects as assigned by clinic director while maintaining Referral Coordinator responsibilities
  
  

Duties and Responsibilities:

• Establish relationship with referral sources
• Schedule patient appointments for diagnostic testing and provide information to patients to ensure compliance with appointments
• Provide needed patient records to the referrals source and advise the patient of the details of the follow-up visit
• Develop knowledge of community resources needed by patients to help solve SDOH issues
• Establish collaborative and productive working relationships with a wide range of community organizations and social service agencies
• Accurately interpret conversations between health care provider and non-English-speaking patients following recommended guidelines.
  
  

Degrees and/or experience required for the role:

• High school diploma or equivalent
• Demonstrated experience in a similar role, such as front desk, registration, and referrals.
  
  

These competencies are required for the role:

• Fluency in English and Spanish
• Excellent customer service orientation and focus
• Demonstrated ability to multitask and manage competing priorities to complete work in a timely and accurate way
• Familiarity with medical terminology
• Demonstrated organizational skills and ability to follow through
• Demonstrated ability to work respectfully with a team, both following instructions and making suggestions for improvement
• Excellent verbal and written communication skills
  
  

US work authorization is required for this role.

These competencies would be great to have, but are not required:

• Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English and Spanish.
• Experience in a medical office setting
• Demonstrated ability to learn new technologies, such as Microsoft Office suite, EHRs, etc.
  
  

Additionally, our core competencies as an organization are:

• Ownership and results
• Communication
• Problem solving
• Equity and inclusion
• Teamwork and conflict resolution
• Leadership
• Prioritization
  
  

We know not all applicants will demonstrate all the competencies we’re looking for, and that women and underrepresented groups tend to not apply unless they meet all the requirements. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the recruitment process:

• Interview with People and Talent
• Spanish language assessment
• Interview panels (both virtual and on-site)
• Reference check
• Offer!
• Background check and onboarding
  
  

Americares complies with the EEOC: https://www.eeoc.gov/laws

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.

To request a disability accommodation to participate in the job application or interview process, please contact us at talentcenter@americares.org.