Dispatch Assistant – Amtrak Dispatch Support

Job Type: Full-time
Schedule: Monday–Friday, 3 pm to midnight.

1 month of training will be required, 7 am - 4 pm, before beginning the night shift.
Work Location: In-person

Job Description

We are hiring an Assistant Dispatcher to support our amtrak route operations. This role works closely with operations staff, drivers, and the main dispatcher.

For more information on the position, please contact David, the Amtrak Supervisor, for more information. (805)543-9999 x 2007.

Responsibilities

• Monitor train connections and buses via GPS.
• Answer phones for drivers, Amtrak Bus Operations, and customer relations.
• Update driver route sheets as needed.
• Respond to customer relational emails.
• Support dispatch and operations staff with scheduling and coordination
• Assist with driver schedules, route details, and documentation
• Maintain organized digital and physical files
• Communicate clearly with drivers, Amtrak staff, and internal staff
• Support additional administrative and operations tasks as needed

Qualifications

• High school diploma or equivalent required
• 0–2 years of administrative, customer service, dispatch, or booking experience preferred
• Comfortable speaking with clients by phone and email
• Strong attention to detail and follow-through
• Able to manage changing schedules and time-sensitive requests
• Basic computer skills (spreadsheets, scheduling tools, email)
• Reliable, punctual, and professional

Preferred (Not Required)

• Experience in charter bus, transportation, logistics, or dispatch environments
• Prior experience booking or coordinating charter trips
• Interest in growing into a charter operations or dispatch role

Compensation & Benefits

• $21–$26 per hour (DOE)
• Full-time, hourly position
• Paid time off
• Opportunity for advancement based on performance

Why This Role

This is a strong entry point into charter operations. High performers can grow into dispatch, charter coordination, or operations roles over time.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $26