Systems & Support Specialist

Position Summary:

As the horticulture industry’s leading trade Association, AmericanHort provides programs and resources to help members and the industry Perform Better, Grow Faster and Prepare for the Future. We are seeking a technology-savvy, customer-focused professional who is excited to contribute to a member-driven organization.

The Systems & Support Specialist will be part of our events and operations team and work with many aspects of member programming, events, and projects. This position will become proficient in many systems across the organization. The successful candidate will have a strong aptitude for data management, strong attention to detail, and excellent customer service skills.

Responsibilities Include:

·         Membership support: become proficient in all aspects of association management database (YourMembership and Nimble AMS) to ensure data hygiene and efficient membership renewal.  Membership billing and follow-up.

·         Customer service: Answer member questions and provide support for member programming.

·         Event support: Assist with planning and execution of signature event, Cultivate and other meetings.

·         Foundation support: manage newly created Microsoft Access donor database and create donor acknowledgements, thank you letters and other communications to donors.

·         Marketing support: learn email marketing, digital marketing, and automation software.

·         Education support: become proficient with Learning Management System (CrowdWisdom) to support member learning.

·         Financial support: ability to learn and manage AR/ AP/ deposit processes for the association, including expense reporting and tracking.

·         General office duties and management; special projects as assigned.

Skills/ Qualities Required:

·         Bachelor’s degree in a business-related field with 3-5 years of relevant experience

·         General Microsoft Office skills (Teams, Word, Outlook, PowerPoint)

·         Intermediate Microsoft Excel skills.

·         Excitement for databases and data management.

·         Experience with association management software a plus.

·         Excellent customer service skills and desire to create positive interactions both internally and externally.

·         Solid organizational skills and excellent attention to detail. 

·         Eager drive to complete projects/ tasks; Embrace accountability and deliver results.

·         Voracious appetite to learn and innovate.

·         Ability to communicate ideas and data both verbally and in writing.

Additional Information:

This is a full-time position. The position reports to the VP, Operations & Finance. Compensation is competitive and commensurate with experience. AmericanHort offers competitive benefits, including paid vacation and sick time, medical, dental and vision insurance, HSA and FSA options, 401K, etc. Some travel is expected.

About AmericanHort

AmericanHort is the leading national association for the green industry – representing breeders, greenhouse and nursery growers, retailers, distributors, interior and exterior landscapers, florists, students, educators, researchers, manufacturers, and all of those who are part of the industry market chain.

AmericanHort is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.