What are the responsibilities and job description for the Senior Logistics Operations Representative position at Americana Worldwide?
Company Overview:
Join a growing, specialized logistics company supporting trade shows nationwide.
Since 1989, Americana Worldwide has specialized in trade show logistics, delivering seamless, reliable transportation solutions for exhibitors and event organizers across the U.S. With a deep commitment to customer satisfaction and industry expertise, we manage the unique challenges of trade show logistics, providing tailored solutions to meet the specific needs of each event.
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Position Overview:
Americana Worldwide is immediately hiring an in-person Senior Logistics Operations Representative to join our team in Glencoe, IL. (Metra-accessible location).
We are seeking a detail-oriented Senior Logistics Operations Representative to coordinate shipments, communicate with clients, and ensure smooth, on-time trade show logistics. Logistics experience required; trade show experience a plus.
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Key Responsibilities:
- Serve as the primary point of contact for clients, providing timely updates on shipments with clear, professional communication.
- Accurately enter and manage orders with shipment details and deadlines, while coordinating team members to ensure precise, on-time execution of trade show deliveries and setups.
- Posting loads on DAT, booking and negotiating with carriers, and vetting carriers to ensure safety, compliance, and competitive pricing.
- Coordinate and monitor shipments, providing real-time updates to clients and proactively resolving any delays or delivery issues.
- Identify and resolve shipment issues such as delays, damage, or venue constraints, escalating complex problems to management with clear documentation and recommended solutions.
- Assist with billing by verifying final charges, resolving discrepancies, and verify supporting documentation.
- Deliver exceptional customer service by anticipating client needs, resolving issues, and providing proactive, tailored solutions to build strong, long-term client relationships throughout the logistics process.
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Qualifications:
Experience:
- 1-2 years of experience in logistics as a carrier sales, operations, or customer representative position.
- Trade show experience is a plus.
Skills:
- Strong organizational skills and attention to detail.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Problem-solving abilities with a proactive approach to resolving issues.
- Familiarity with logistics and freight operations, particularly in the context of trade show or event logistics.
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Benefits Package:
- PTO and Sick Days
- 401k Plan
- Employer-Contributions to Profit Sharing Account
- Health, Dental, & Vision Insurance
- Glencoe Metra Station Directly Outside Office
- Yearly Bonus