What are the responsibilities and job description for the Concierge Associate position at Americana Manhasset?
Company Description
Americana Manhasset is a premier open-air shopping destination featuring over 60 luxury and contemporary boutiques, including brands such as Louis Vuitton, Prada, Gucci, Dior, Chanel, and Tiffany & Co. The center offers a refined shopping experience complemented by two world-class restaurants, Cipollini Trattoria and Toku Modern Asian, providing sophisticated yet comfortable dining options. Guests benefit from a complimentary Personal Shopping Service, an attentive Concierge, and an exclusive GiftCard redeemable at all Americana stores and restaurants. Conveniently located on Long Island’s North Shore, just 20 miles from Manhattan and 50 miles from the Hamptons, Americana Manhasset is easily accessible from the Long Island Expressway. The property is owned and managed by Castagna Realty Company, known for its commitment to excellence and service.
Basic Function: Responsible for supporting all areas of Concierge Services. Functions include General Reception, GiftCard Sales & Marketing, Personal Shopping Administration, Gift-Wrapping Services, Americana Concierge Event Support, and all aspects of growing the GiftCard & Personal Shopping business. Participate cooperatively as a member of the Castagna Realty team.
Concierge / GiftCard Responsibilities
- Promptly greet and assist incoming guests in a professional manner and notifies the appropriate person of their arrival as needed. Assist in maintaining pristine office presentation including concierge reception area, GiftCard sales floor, concierge restroom, and gift wrap room.
- Assist GiftCard customers with processing in store, phone, and online orders. Organizing group gift registries, helping with balance inquiries, returns, voids, and lost/stolen requests.
- Respond and direct customer inquiries and concerns in an efficient manner. Handle inquiries, feedback, and concerns with empathy and efficiency, escalating when needed.
- Network existing and new clients with tenants to brand, promote, and sell Americana Manhasset products, events, and services.
- Initiate communications with clients including thank you notes, invitations, and events.
- Conduct daily opening & closing procedures including restocking of supplies, taking inventory, & overall front office maintenance.
- Capture customer information for CRM systems including marketing preferences.
- Adhere to all policies & procedures.
- Participate in Champions for Charity registration & event support.
- Participate in group meetings, manager meetings, and training classes.
Personal Shopping Responsibilities
Organize & Enter Personal Shopping Client Sales Receipts and Interaction History.
- Assist Personal Shoppers with appointments, merchandise pick-ups, and gift wrapping as needed.
- Able to carry heavy items.
Hospitality Responsibilities
- Assist visitors by delivering warm, professional, and personalized service.
- Assist team with events and seasonal activations
- Assist Social Media Manager with concierge content creation as needed.
- Respond to store inquiries when assistance is requested.
- Replying to email client inquiries (Giftcard & Personal Shopping)
- Update job opportunities for Americana Manhasset
Skills
- Exceptional Client Interaction Skills
- Excellent organizational skills and follow-through
- Resolves customer problems and asks for support as needed
- Meets customer needs in a timely manner
Requirements
- Understanding of luxury hospitality, retail, and delivering exceptional customer service.
- Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
- Flexible schedule requiring weekends
Salary Range: $50,000 - $55,000
Salary : $50,000 - $55,000