Utility Technician (Field Operations)

Job Description

Job Title: Utility Technician (Field Operations)

Posting Start Date: 1/22/26

Job Description:

Primary Role

Pennsylvania American Water is seeking a full-time Utiltiy Technician to join our team in Nazareth, PA. As part of the Transmission & Distribution (T&D) operations, you will be responsible for the integrity of our utility assets and ensuring safe and reliable water keeps flowing to our customers. This role will work in a crew setting and will get hands-on experience with pipelines, water services, hydrants, meters and more. Our ideal candidate will have a mechanical aptitude, be customer-focused, and have a strong safety mindset.

Performs a variety of tasks in assisting and participating in the locating, laying, repairing, and extending underground water mains and distribution pipes.

Key Accountabilities

• Sets up barricades and places safety lights around work site to protect workers from street traffic.
• Breaks up asphalt and concrete, using pneumatic power tools for trenching and compaction.
• Manually digs valve boxes and curb boxes, using shovel and digging bar.
• Guides pipe sections, valves and fittings into position and holds pieces steady while worker tightens connections.
• Taps into pressurized water mains.
• Flares and connects copper and plastic piping.
• Installs repair clamps on pressurized water mains and service lines.
• Operates valves and fire hydrants.
• Investigates complaints and determines corrective action per company procedure.
• Operates pneumatic and/or hydraulic boring equipment.
• Completes all necessary forms, sketches, field notes and uses maps and records.
• Drives vehicles and/or trucks in performance of general job.
• Obtains and records water meter readings in company’s service area to ensure accurate billing of customers’ accounts within established timeframes.
• Accurately measures pressure and flow at meter to detect leaks.
• Responds to customer inquiries accurately and professionally.
• Performs turn ons and turn offs as necessary.
• Directs the activities of any personnel assigned.
• Performs any other duties as assigned by supervisor.
  
  

Knowledge/Skills

Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance. Working knowledge of distribution/collection systems.

Experience/Education

• Minimum 1 year in construction, plumbing, and/or building trades
• High school diploma or equivalent
  
  

Certifications & License

• License requirements vary by state
• Candidate must possess required licenses or have the ability to obtain within designated timeframe
• Required to obtain and maintain a PA DEP Distribution Class E license within two (2) years of hire
• Valid state driver's license required
  
  

Work Environment

• Outdoor work during seasonal heat and cold, and other adverse weather conditions.
• Must be able to perform essential functions and meet the physical requirements for the position.
  
  

Work Schedule

• Full-time
• Monday-Friday, 8am-4:30pm
• On-call responsibility
  
  

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning