What are the responsibilities and job description for the Utility Person position at American Water?
Job Description
Job Title: Utility Person
Posting Start Date: 6/2/26
Job Description:
Primary Role
Performs a variety of tasks in the operation and maintenance of water distribution and wastewater collection system facilities.
Key Accountabilities
Inspects, operates, maintains, troubleshoots, installs and repairs water distribution and wastewater collection system facilities including but not limited to a) water mains, valves, hydrants and service lines, 2) sewer lines, manholes and service laterals, and 3) pumping and flow control facilities. Responds to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions. Investigates complaints and determines corrective action per company procedure. Performs new service activity including tap installation and records keeping. Monitors plant operations (as needed), water distribution and wastewater collection systems and makes adjustments as directed to control their operations. Operates and maintains plant process equipment as directed. Completes all necessary forms, sketches, and field notes and uses maps and records. Maintains all necessary records. Maintains tools and work equipment. Performs maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties, and related building and grounds activities. Performs facility mark-out pursuant to Pennsylvania One-Call. Performs other duties as assigned by supervisor.
Knowledge/Skills
Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance. Working knowledge of distribution/collection systems.
Experience/Education
GED/High School graduate or state recognized education equivalency certificate. Cert/Licenses: PA DOT Certification required. Valid PA Driver's license.
Other
Position is subject to 24 hour call-out and overtime.
Competencies
Champions safety
Collaborates
Customer obsessed
Drives Results
Nimble learning
Cultivates innovation
Job Title: Utility Person
Posting Start Date: 6/2/26
Job Description:
Primary Role
Performs a variety of tasks in the operation and maintenance of water distribution and wastewater collection system facilities.
Key Accountabilities
Inspects, operates, maintains, troubleshoots, installs and repairs water distribution and wastewater collection system facilities including but not limited to a) water mains, valves, hydrants and service lines, 2) sewer lines, manholes and service laterals, and 3) pumping and flow control facilities. Responds to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions. Investigates complaints and determines corrective action per company procedure. Performs new service activity including tap installation and records keeping. Monitors plant operations (as needed), water distribution and wastewater collection systems and makes adjustments as directed to control their operations. Operates and maintains plant process equipment as directed. Completes all necessary forms, sketches, and field notes and uses maps and records. Maintains all necessary records. Maintains tools and work equipment. Performs maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties, and related building and grounds activities. Performs facility mark-out pursuant to Pennsylvania One-Call. Performs other duties as assigned by supervisor.
Knowledge/Skills
Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance. Working knowledge of distribution/collection systems.
Experience/Education
GED/High School graduate or state recognized education equivalency certificate. Cert/Licenses: PA DOT Certification required. Valid PA Driver's license.
Other
Position is subject to 24 hour call-out and overtime.
Competencies
Champions safety
Collaborates
Customer obsessed
Drives Results
Nimble learning
Cultivates innovation