What are the responsibilities and job description for the Technician, Field Operations position at American Water?
Job Description
Job Title: Technician, Field Operations
Posting Start Date: 4/9/26
Job Description:
Primary Role
Collaborates
Champions safety
Cultivates innovation
Customer obsessed
Drives Results
Job Title: Technician, Field Operations
Posting Start Date: 4/9/26
Job Description:
Primary Role
- Inspect, operate, maintain, troubleshoot, install and repair of collection system facilities; including not limited to; 1) sewer lines, manholes and service laterals; and 2) pumping and flow control facilities.
- Respond to customer service inquiries including service disruptions, service line problems and grinder pump malfunctions.
- Investigate complaint and determine corrective action per Company procedure. Perform new service activity including tap installation and records keeping.
- Monitor water and wastewater collection systems and make adjustments as directed to control their operations.
- Maintain plant process equipment as directed.
- Complete all necessary forms, sketches and field notes and be knowledgeable of using maps and records.
- Maintain all necessary records and maintain tools and work equipment.
- Perform maintenance and light construction duties including repairs and/or improvements to physical plant, custodial duties and related building and grounds
- To perform a variety of tasks in the operation and maintenance of wastewater collection system facilities.
- Must possess a valid Virginia driver’s license and a CDL license with air brake and tanker endorsements (or be able to obtain one within 1 year of hire).
- Water or sewer operator’s license preferred.
- Mechanical ability sufficient to understand the operation of pumps, valves, motors and other mechanical equipment related to operations and maintenance.
- Having working knowledge of wastewater collection systems.
- High School Diploma or GED required
- General plumbing skills preferred
- General computer skills required
- Ability to work in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust as a result of working with handling potentially hazardous wastewater treatment and laboratory chemicals.
- Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease.
- Confined space and electrical hazard conditions.
- Exposure to inclement weather, mostly of short duration.
- Capable of lifting and/or carrying 50 lbs. on a frequent basis and up to 100 lbs. maximum.
- Walking up and down stairs.
- Ability to wear a PPE
- Position is Monday through Friday, 630am to 300pm
- Must be able to travel to other plants
- Position is subject to 24-hour call-out and overtime.
- Communicate in an effective manner both in terms of writing and written with Company personnel.
- Read and understand instructions, safety rules, maps, diagrams, etc.
- Skillfully use hand tools or machines needed for your work.
- Pass Department of Transportation’s physical examination.
- Ability to work in environmental conditions including contact with wastewater, chemicals, fumes, odors and dust because of working with handling potentially hazardous wastewater treatment and laboratory chemicals.
- Ability to operate wastewater testing equipment, safety equipment, retrieval equipment, gas monitoring and personal safety equipment, trucks and other mobile equipment.
- Exposure to potentially harmful pathogens and gases in raw unprocessed wastewater creating potential for blood borne/airborne disease.
- Confined space and electrical hazard conditions.
- Exposure to inclement weather, mostly of short duration.
Collaborates
Champions safety
Cultivates innovation
Customer obsessed
Drives Results