Supervisor, Field Operations

Position Information

$61,050.00 - $102,290.00 annually

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education, and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

American Water is currently seeking a Supervisor, Field Operations to work in our Short Hills, NJ office location. This position is primarily responsible for the Length of Service (LOS) program and the local meter reading operations. As Supervisor, Field Operations you will manage the day-to-day operations of water and/or wastewater plant(s) in accordance with Company policies and procedures and all applicable governmental laws and regulations.

Key Accountabilities

• Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations
• Establish a program that will ensure all EPA Partnership for Safe Water Goals will be met on a period-by-period basis
• Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets
• Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained
• Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas
• Implement effective reporting processes. Provide analysis and support to Operations Director with information required for various reports, budgets, and business plans
• Implement and foster the coaching and development of employees, including idea generation, within respective functional areas
• Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately
• Continue to reinforce the importance of developing a diverse workforce. Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Work collaboratively with other functional leads to mitigate business risks
• Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business
• Participate in after-hours on call supervision rotation

Knowledge/Skills

• Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business a plus!
• Knowledge of management theories, practices, and trends
• Expert knowledge of process and operational area
• Ability to work in an on call environment

Experience/Education

• 2 year or 4 year degree in operational discipline, management, or related technical discipline or equivalent
• 3-5 years experience in supervising operational areas and operating units, and managing and meeting performance targets

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates