What are the responsibilities and job description for the Field Services Technician position at American Water?
Requisition ID: 109690
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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.
Join a great company with an exciting Field Service Technician opportunity in Peoria, Illinois
This is a Union represented role paying $35.31 per hour.
This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.
In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!
American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!
Primary Role
Performs J.U.L.I.E locates. Performs b-box and valve inspections and maintenance/exercising, fire hydrant flushing inspections, and leak detection. Reads, tests, and/or installs water meters, when needed, and performs customer service functions, when needed.
Work Schedule: 7:00 a.m. to 3:30 p.m.
Key Accountabilities
- Works with utility crews and customers,performing various water and sewer utility repairs, maintenance, installations, and a high level of customer service awareness to include working on mainbreaks, sanitary sewer backups, and jet flushing sewers.
- Maintains and keeps equipment in proper and safe operating condition.
Performs required paperwork and investigations accurately, completely, detailed, and on time. Operates heavy equipment and vehicles such as
dump trucks, water pumps,jack hammers, sewer jet cleaning and vacuum equipment, tv equipment, etc. - Effectively operates various equipment such as line locators, metal locators, pressure gauges, sawzall, augers, b-box keys, meter reading equipment, etc.
- Works with teams or alone to complete assigned projects on time. Willing to perform any and all related job functions, when needed.
Knowledge/Skills
Active drivers license required
Must obtain Class A IL CDL license with 90 days of hire
Experience/Education
- High School diploma or equivalent required.
- 0-2 years of experience in the water industry.
Other
Frequent sitting, standing, and walking
Frequent stooping, bending, and crouching
Frequent use of manual and power tools, requiring use of multiple muscle groups on a regular basis
Ability to lift up to 50lbs.
Primarily outdoors
May involve dig sites
May involve going into customer homes
Works overtime, when required.
Competencies
Champions safety
Collaborates
Cultivates innovation
Customer obsessed
Drives Results
Nimble learning
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
Salary : $35