What are the responsibilities and job description for the Business Operations Analyst position at American Water?
Share Our Purpose. Be Yourself. Feel Valued.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
Provides a combination of administrative, analytical and technical support for the organization. Key Accountabilities
Use MapCall, SAP and other AW systems to review and evaluate water and wastewater assets and equipment.
Use various tools to analyze, compile, track, report and at times update asset or equipment data.
As-built processes various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance customer service and employee records.
Prepares, responds, and gathers data requests in various configurations such as SAP, CRM, MapCall and various other systems.
Compiles and reviews numerous essential reports on a daily/weekly/monthly basis. Interacts with internal customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc.
Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
Provides general assistance for day-to-day managerial and departmental needs and special projects. Knowledge/Skills
Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.
In-depth knowledge of Microsoft office suite applications and email management systems (MS Outlook).
Knowledge of specific systems such as SAP, MapCall, GIS, and/or PowerPlan preferred.
Demonstrated organization and administrative skills
Demonstrated verbal and written communication skills
Demonstrated ability to manage and prioritize tasks
Demonstrated interpersonal skills.
Attention to detail a must. Experience/Education
High school diploma with post high school coursework in secretarial science, business, finance, accounting required.
Associates level degree in business, GIS, engineering, finance, or accounting preferred.
Minimum of 3 years overall work experience in administrative, reporting, customer service, analytics, GIS or asset management within a utility preferred. Travel Requirements
Up to 10% local travel and occasional overnight. Work Environment
Standard office environment. Schedule/Hours
Full-time
Monday-Friday, 7:30am-4pm
Scheduling flexibility available Competencies Champions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates
Pennsylvania American Water is seeking a Business Operations Analyst to join our team in Mechanicsburg, PA or Carnegie, PA . This role will be involved in production training, networking with district supervisors, reporting, as well as managing assets throughout the designated PA territory. As the Operations Analyst, you will help train all sides of the business on our system of record. You will work with our engineers, as well as outside consultants on projects. Our winning candidate will be able to build strong relationships across the business and be a self-starter. *This role has the option of reporting from our operations in Mechanicsburg or Carnegie, PA.
People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.
Primary Role
Provides a combination of administrative, analytical and technical support for the organization. Key Accountabilities
Use MapCall, SAP and other AW systems to review and evaluate water and wastewater assets and equipment.
Use various tools to analyze, compile, track, report and at times update asset or equipment data.
As-built processes various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance customer service and employee records.
Prepares, responds, and gathers data requests in various configurations such as SAP, CRM, MapCall and various other systems.
Compiles and reviews numerous essential reports on a daily/weekly/monthly basis. Interacts with internal customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc.
Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems.
Provides general assistance for day-to-day managerial and departmental needs and special projects. Knowledge/Skills
Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.
In-depth knowledge of Microsoft office suite applications and email management systems (MS Outlook).
Knowledge of specific systems such as SAP, MapCall, GIS, and/or PowerPlan preferred.
Demonstrated organization and administrative skills
Demonstrated verbal and written communication skills
Demonstrated ability to manage and prioritize tasks
Demonstrated interpersonal skills.
Attention to detail a must. Experience/Education
High school diploma with post high school coursework in secretarial science, business, finance, accounting required.
Associates level degree in business, GIS, engineering, finance, or accounting preferred.
Minimum of 3 years overall work experience in administrative, reporting, customer service, analytics, GIS or asset management within a utility preferred. Travel Requirements
Up to 10% local travel and occasional overnight. Work Environment
Standard office environment. Schedule/Hours
Full-time
Monday-Friday, 7:30am-4pm
Scheduling flexibility available Competencies Champions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates
Pennsylvania American Water is seeking a Business Operations Analyst to join our team in Mechanicsburg, PA or Carnegie, PA . This role will be involved in production training, networking with district supervisors, reporting, as well as managing assets throughout the designated PA territory. As the Operations Analyst, you will help train all sides of the business on our system of record. You will work with our engineers, as well as outside consultants on projects. Our winning candidate will be able to build strong relationships across the business and be a self-starter. *This role has the option of reporting from our operations in Mechanicsburg or Carnegie, PA.
Business Development Specialist
TCS OPERATIONS SERVICES INC -
Hummelstown, PA
Business Analyst
Ollie's Bargain Outlet -
Harrisburg, PA
Business Analyst
Diversified Systems.com -
Harrisburg, PA
