What are the responsibilities and job description for the Admin, Operations Support position at American Water?
Requisition ID: 110346
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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.
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About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
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Primary Role
American Water is seeking an Administrative Operations Support caniddate to join our team located in Jeffersonville, IN. As Admin, Operations Support you will be responsible for providing general administrative and clerical support for day‑to‑day departmental operations. This entry‑level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff.
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Key Accountabilities
- Coordinate travel arrangements and maintain departmental calendars and meeting schedules
- Prepare, compose, and distribute routine correspondence, reports, and meeting minutes
- Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed
- Assist with obtaining permits and assembling standard documentation
- Serve as a first‑point‑of‑contact for routine customer or internal inquiries; escalate complex issues as appropriate
- Gather information from operations leadership and systems to assist with responding to questions
- Explain basic company processes and procedures to customers and internal partners
- Monitor and respond to assigned BPEMs in accordance with established guidelines
- Administer and coordinate the preparation and completion of work orders following established policies and procedures
- Assist field or operations teams by entering, updating, and tracking work order information in company systems
- Enter data accurately into business systems, databases, and spreadsheets
- Compile routine daily, weekly, and monthly reports using predefined formats
- Initiate routine purchasing transactions and assist with processing purchasing card and fleet‑related expenses
- Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking
Knowledge/Skills
- Knowledge of customer and/or operations support practices
- Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
- Working knowledge of computer software such as MS Word, Excel and Outlook
- Basic process and project management skills
- Good business acumen and judgment
- Effective quantitative and analytical skills; attention to detail
- Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
- Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others
Experience/Education
- 0-2 years’ experience in clerical / administrative support
- High School Diploma or GED
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $48,270 - $70,535