What are the responsibilities and job description for the Manager, Payroll position at American Water Works Service Company, Inc.?
Requisition ID: 110156
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American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
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Lead Team to ensure employees are paid timely and accurately. Support team and all departments with all Time and payroll related projects.
- Lead team responsible for processing time and attendance on based on Pay Cycle (weekly and bi-weekly) ensuring accuracy, timeliness and integrity to over 5000 employees in multiple states.
- Assist with current and future projects that impact Time and Attendance. (Employee Central)
- Monitor company benefit policies related to Time and Attendance and ensure system requirements and process are documented and communicated. (Leave of Absence and changes in CBA)
- Serve as a partner to all departments and operations to research and assist on all aspects of Time and Attendance rules for Union Contract, investigations, grievances and audits.
- Ensure that all procedures and training materials are updated and communicated as needed.
- Ensure all team policies, procedures, work flows and controls are updated as needed.
- Ensure team members are trained on Payroll Rules related to time for all Unions and Non Union and system configuration to identify defects or changes needed.
- Review and submit Pay Rule changes needed related to any new state and federal time and attendance rules.
- Test, verify and communicate all technical changes.
- Monitors and confirms timely reconciliations of issues related to Time and Attendance and resolves discrepancies.
- Orient, train, supervise and develop staff. Ensure redundant, backup capabilities are in place.
- Actively communicates and reports issues with HR, Payroll Operations and Benefits to ensure timely and accurate payroll processing of new hires, temporary workers, transfers, promotions, pay changes, exemption changes, location and address changes, benefits and/or insurance changes and terminations.
- Supports Labor Relations team for data needed for negotiation of union contracts.
- Supports all internal and external audits related to payroll.
- Timely investigates, resolves and remediates all Time / Attendance discrepancies.
- Stays informed of and adheres to key dates and deadlines.
- Work closely with HR and Labor Relation to ensure systems are updated timely in regards to all information and data that affects Time and Attendance for payroll processing.
- Communicate pertinent process changes to all Departments including accounting, finance and HR.
- Monitor and meet all SLA for Case management system and ensure that escalation process is in place for SLA not meet and Case transition process if impact to multiple work streams.
- Excel, Work and Outlook
- SAP (HR, Payroll, and Benefit Administration)
- Payroll tax and Benefits
- 7 years Payroll and Timekeeping experience. .
- Experience with 5,000 plus employees.
- Experience related to HR and Payroll on ADP Payroll and ADP Vantage Time/eTime/ SAP
- This is a remote position; candidates must be located in a state where American Water operates.
- As needed
- Understanding of payroll compliance requirements.
- Strong problem-solving skills.
- Ability to work collaboratively across Departments.
- Excellent interpersonal and communication skills
- Microsoft Office Suite (Word, Excel, PowerPoint). Outlook
- Able to maintain total confidentiality and discretion.
- Highly organized and detail oriented.
Join American Water...We Keep Life Flowing™
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.