Patient Service Representative

JOB SUMMARY:

In this position, your primary responsibilities revolve around customer service. A patient representative serves as the first point of contact for patients when they enter a medical facility. They greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties. Our perfect candidate has prior experience, preferably in a medical office, and is familiar with medical terminology.

RESPONSIBILITIES :

· Welcome and direct patients.

· Assist patients with paperwork.

· Manage patient complaints and feedback.

· Collect and verify patient information and insurance coverage.

· Manage written, verbal and electronic communications.

· Screening incoming calls to provide the proper routing to other departments when necessary.

· Entering data for patients into an electronic medical record (EMR)

· Answering patient questions about billing and payments.

· Registering, scheduling and re-scheduling patients for initial appointments and follow-ups.

· Receiving and processing cash and credit card payments for medical services rendered.

· Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.

· Informing patients about delays and waiting times.

· Obtaining patients' addresses, contact details, insurance information, and medical histories.

· Updating and verifying patient information at every visit.

· Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.

QUALIFICATIONS/SKILLS :

· Excellent active listening skills and a strong service orientation.

· Computer skills.

· EMR systems.

· Experience working as a Patient Representative, Front Desk and/or Clerical.

· Professional manner and appearance.

· Meticulous attention to detail.

· Familiarity with medical terminology.

· Strong communication skills.

· Data entry skills.

· Customer service experience.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Urgently Hiring, $1000 sign-on bonus

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person

Salary : $15