What are the responsibilities and job description for the Veterinary Receptionist position at American Veterinary Group (AVG)?
Department: General Practice Hospitals
Location: Durham Veterinary Clinic
The Veterinary Receptionist is often the first & last point of contact for clients and plays a vital role in creating a welcoming, professional, and efficient experience for both clients and their pets. This position is responsible for providing excellent customer service, managing front-desk operations, coordinating appointments, maintaining accurate records, processing payments, and supporting the veterinary medical team.
The ideal candidate is friendly, compassionate, dependable, organized, detail-oriented, and able to remain calm and professional in a busy veterinary environment.
Key Responsibilities
- Greet clients and their pets warmly and professionally upon arrival.
- Answer phones, schedule appointments, and manage the daily appointment schedule.
- Check clients and patients in and out efficiently.
- Provide excellent customer service and communicate clearly with clients.
- Maintain accurate client and patient records.
- Process payments, prepare invoices, and collect balances.
- Communicate client concerns, messages, and requests to the veterinary team.
- Assist with medication refill requests and other client needs according to clinic protocols.
- Recognize urgent situations and promptly notify the medical team.
- Assist with basic patient handling and safe movement of animals when needed.
- Maintain a clean, organized, and welcoming reception area.
- Work closely with doctors, technicians, assistants, and management to keep the clinic running smoothly.
- Handle difficult or emotional situations with patience, professionalism, and compassion.
- Follow all clinic policies, safety procedures, and confidentiality requirements.
- Previous veterinary, medical, customer service, or receptionist experience preferred.
- Excellent communication and organizational skills.
- Comfortable working around dogs, cats, and other animals.
- Ability to multitask and remain calm in a fast-paced environment.
- Reliable, dependable, and team-oriented.
- Professional, compassionate, and positive attitude.
- Willingness to learn veterinary terminology and clinic procedures.
- Competitive pay based on experience.
- Paid time off and holiday benefits.
- Employee discounts on veterinary services and products.
- Opportunities for professional growth and continuing education.
- Supportive, collaborative, and team-oriented work environment.
- Meaningful work helping pets and supporting their families.
- Training and mentorship to help you succeed in the role.