What are the responsibilities and job description for the Technical Product Owner (Salesforce) position at American Unit Inc.?
Technical Product Owner (Salesforce)
LOCATION: US- Washington (Preferred) or Texas (On-site)
We are seeking a strategic and hands-on Technical Product Owner (TPO) with strong expertise in Salesforce Sales Cloud to lead the evolution of our CRM capabilities. In this role, you will connect business priorities with technical delivery, shaping scalable Salesforce solutions that improve user experience, enable operational excellence, and drive measurable business value. You will work cross-functionally with stakeholders, architects, developers, and administrators to define priorities, optimize delivery, and continuously enhance platform performance and adoption.
Responsibilities
- Serve as the primary liaison between business stakeholders and the Salesforce development team, ensuring alignment between business goals and technical execution.
- Own and manage the Salesforce product backlog, prioritizing initiatives based on business value, strategic objectives, and delivery readiness.
- Translate business needs into well-defined user stories, functional requirements, and acceptance criteria.
- Partner with Salesforce developers, architects, and administrators to design and deliver scalable, efficient, and user-centered solutions.
- Drive the implementation of enhancements and new capabilities within Sales Cloud and, where applicable, Service Cloud.
- Support ongoing platform optimization by improving data integrity, system usability, performance, and end-user adoption.
- Lead Agile ceremonies including sprint planning, backlog refinement, stakeholder demos, and release readiness discussions.
- Monitor KPIs, user feedback, and operational outcomes to inform roadmap planning and continuous improvement efforts.
- Help ensure solutions are delivered in line with Salesforce best practices, governance standards, and business requirements.
- Collaborate across cross-functional teams to support successful deployment, change management, and business adoption.
Qualifications
- 4 years of experience working with Salesforce, including strong experience in Sales Cloud and/or Service Cloud.
- 2 years of experience as a Product Owner, Technical Business Analyst, or similar role in an Agile delivery environment.
- Strong understanding of Salesforce architecture, platform capabilities, data model, and declarative tools such as Flows and Process Builder.
- Proven experience writing user stories, defining acceptance criteria, and managing product backlogs in partnership with cross-functional teams.
- Familiarity with the Salesforce development lifecycle and deployment tools such as Change Sets, SFDX, and Git.
- Salesforce Administrator certification required.
- Additional Salesforce certifications such as Sales Cloud Consultant or Service Cloud Consultant are a plus.
- Experience with Salesforce integrations, including REST/SOAP APIs and middleware platforms, preferred.
- Familiarity with tools such as Jira, Confluence, and Agile delivery methodologies.
- Background in customer experience, sales operations, or support operations is preferred.
- Experience working in a B2B SaaS or enterprise environment is a plus.
- Excellent communication, stakeholder management, analytical thinking, and problem-solving skills.