ECM Supervisor

Job Summary:
The Lead Care Manager Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Supervisory Responsibilities:
• Oversees the daily workflow of the department.
• Provide constructive and timely performance evaluations.

Duties/Responsibilities:
• Conduct audits of each Lead Care Manager to ensure quality assurance is met according to contract standards.
• Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas.
• Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided.
• Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction.
• Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams.
• Attend health plan training, webinars, internal meetings, continuing education.
• Assist with onboarding new hires in coordination with Human Resources.
• Manage meeting preparation, and other administrative support.
• Manage communication, with context, between the offices and other districts and health system partnerships.
• Aide in the completion of reports requested by the Site Manager.
• Performs other duties as assigned.

Education and Experience:
• High school diploma or GED required. Bachelor's degree preferred.
• Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching.
• Prior experience in health care, case management, or Q&A preferred.
• A valid Driver's License, reliable daily vehicle and active CA auto insurance are required.

Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently.
• Ability to problem-solve and maintain confidential information.

Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times