What are the responsibilities and job description for the Patient Services Representative position at American Trophy?
We are seeking a dedicated and personable Patient Services Representative to join our team. This role serves as a key point of contact for patients, ensuring a positive experience through effective communication, administrative support, and attentive service.
Responsibilities:
- Greet and assist patients in a courteous and professional manner, both in person and over the phone
- Schedule, confirm, and coordinate patient appointments
- Maintain accurate patient records and update information in the system as needed
- Answer patient inquiries regarding services, procedures, and general information
- Process patient check-in and check-out procedures efficiently
- Handle billing inquiries, payments, and insurance verification as required
- Collaborate with clinical and administrative staff to ensure smooth daily operations
- Address patient concerns or escalate issues to appropriate personnel when necessary
- Maintain confidentiality of patient information in accordance with applicable regulations
Requirements:
- High school diploma or equivalent required; additional education in healthcare administration is a plus
- Previous experience in a patient services, customer service, front desk, or administrative role preferred
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Proficiency with office software and patient management or scheduling systems
- Ability to multitask in a fast-paced environment
- Knowledge of medical terminology and insurance processes is a plus
- Strong problem-solving skills and a patient-focused approach
Benefits:
- Opportunity to work in a supportive, team-oriented environment
- Hands-on training and opportunities for professional growth
- Consistent working hours in a stable organization
Salary : $18 - $22